Customer Service Data Entry

SW

STEPHANIE WOODS

******************@*****.*** 346-***-**** Houston, Texas 77069

Efficient Data Entry with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities with strong aĴention to detail and systematic approach to meeting all transportation needs. Dedicated and responsible Contract Driver with 18 years of experience with customer service and safety at Union Pacific Railroad. Knowledgeable customer service with 15 years of experiences with Social Security Administration with promotions and background developing deep customer courtesy, brings superior work ethic and excellent people skills to delivery process.

Email Software

Microsoft Word

Microsoft Excel

Reading Comprehension

Active Listening

Critical Thinking

Time Management

Learning Strategies

Management of Material Resources

Equipment Selection

Hallcon Houston, TX

Driver

01/2020 - 03/2021

Transported clients to specified destinations safely and on-time. Planned optimal routes to minimize delays and maximize time efficiency. Coordinated with team members and remained flexible in work scheduling to meet service needs.

Handled as many as 3 assignments per hour by planning efficient routes. Loaded and unloaded railroad employees/paperwork efficiently to meet demanding route targets.

Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.

Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents. Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.

Documented daily mileage, gas and other data to log in system. Cleaned vehicle regularly to maintain professional appearance. Inspected vehicle before and after every trip to assess performance and maintenance requirements.

Demonstrated professional conduct with clients to deliver outstanding customer service.

RailCrew Xpress Houston, TX

Driver

08/2003 - 01/2020

Transported clients to specified destinations safely and on-time. Planned optimal routes to minimize delays and maximize time efficiency. Coordinated with team members and remained flexible in work scheduling to meet service needs.

Summary

Skills

Experience

Handled as many as 3 assignments per hour by planning efficient routes. Loaded and unloaded railroad employees/paperwork efficiently to meet demanding route targets.

Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.

Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents. Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.

Documented daily mileage, gas and other data to log in system. Cleaned vehicle regularly to maintain professional appearance. Inspected vehicle before and after every trip to assess performance and maintenance requirements.

Demonstrated professional conduct with clients to deliver outstanding customer service.

Social Security Adminstration Houston,

TX

Development Clerk

09/1984 - 05/1999

Recorded vital and fiscal records and accounts.

Performed general office duties such as typing and proofreading correspondence, distributing and filing mail.

Issued public social security cards with receipts for notification of new or replacements of verification.

Delivered to co workers, and prepared incoming and outgoing mail to be sent to post office. Also, ordered supplies for the office. Motivated and encouraged team members to communicate more openly and constructively with each other.

Defined strategies and created a plan to achieve ambitious operational objectives.

Data Entry for claims representative with new clients. Back up timekeeper, and file clerk.

Houston Community College Houston, TX

Business Administration

Booker T Washington High School Houston, TX

High School Diploma

05/1982

10 and 15 years of service certificates for Railcrewxpress and Social Security Administration Education and Training

Certifications

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