Scrum Master

Udoka Nwune, MA, MBA, CSM, CSPO

Senior Scrum Master

Secret-Level Security Clearance

********@*****.*** • 301-***-****

https://www.linkedin.com/in/udoka-nwune

Innovative and results-driven Agile Professional with an MBA and over a decade of combined experience as a Business Analyst, Scrum Master, and Product Owner, holding a secret-level security clearance. Expert in leading Agile teams to drive successful project outcomes, fostering collaborative environments, optimizing processes, and aligning business goals with technical solutions. Proficient in Agile methodologies, backlog management, stakeholder communication, and applying Design Thinking principles, with a proven track record of delivering high-quality products on time and within budget. Known for mentoring teams, promoting continuous improvement, and effectively managing cross-functional projects from inception to completion.

Skills/Core Competencies

Agile Methodologies

Backlog grooming

Managing Jira boards

Scrum Framework

Business Analysis & User Interaction

Project Management

Kanban Practices

Product Increment Delivery

Stakeholder Engagement

Conflict Resolution

Change Management

Risk Mitigation

Metrics and Reporting

Dependency Management

Process Optimization

Lean Principles

Sprint Planning

Continuous Improvement

Technical Proficiencies

Cloud Solutions AWS Azure DevOps Lean Six Sigma Kanban Jira Confluence Miro Salesforce Figma Microsoft (Project, Excel, PowerPoint, Visio, Word, OneNote) Pega Okta SSO MFA One Login Ping – PingFed PingOne PingAccess

Professional Experience

Senior Scrum Master September 2023 - Present

United States Navy, Atlanta, GA

Utilize Jira to manage projects in Information Security and Identity and Access Management, leading teams to enhance security protocols and streamline access management processes for the United States Navy.

Successfully led a cross-functional team of 12 members to implement Jira for project management, resulting in a 30% increase in project tracking efficiency and a 25% reduction in project completion time.

Developed and enforced enhanced security protocols in Information Security, significantly decreasing security breaches by 40% and improving overall system resilience, within the first six months of implementation.

Streamlined identity and access management processes, reducing the average access request processing time from 10 days to 3 days, thereby improving overall operational efficiency by 50%.

Achieved a 20% improvement in cybersecurity quality and compliance by advocating for and implementing best practices in Identity and Access Management (IAM)

Senior Scrum Master November 2022 – September 2023

Verizon, Basking Ridge, NJ

Led teams using Jira to develop Verizon B2B (B360) channels, enhancing the selling experience for store agents across the U.S. and improving the overall business client experience. Collaborated with scrum teams using Figma to create mockups for multiple enhancements to the Verizon 360 channels.

Spearheaded initiatives to optimize the selling experience for store agents nationwide, resulting in a 25% increase in sales efficiency and a 15% improvement in the overall business client satisfaction score.

Collaborated with design teams to create over 30 high-fidelity mockups using Figma, contributing to key feature launches on Verizon 360 channels and reducing development rework by 20%.

Implemented process improvements that streamlined workflow and reduced bottlenecks, contributing to a 40% improvement in task completion rates and a 10% reduction in project costs.

Collaborated closely with cross-functional teams and stakeholders, ensuring alignment on project goals and delivering enhancements that contributed to a 30% increase in user adoption of the Verizon B360 platform.

Scrum Master June 2022 - March 2023

FordPro, Dearborn, MI

Coordinated teams using Jira to track work in progress (WIP) and provide status updates, while leveraging Miro for collaboration with a global enhancement team to fix bugs, ensuring the delivery of high-quality solutions for Ford EV and telematics customers within North America and Europe.

Successfully managed the delivery of high-quality solutions for Ford EV and telematics customers across North America and Europe, achieving a 98% on-time delivery rate and a 20% increase in market penetration.

Leveraged Miro for collaborative problem-solving with a global enhancement team, ensuring the timely resolution of critical bugs and leading to a 30% reduction in issue resolution time for Ford EV and telematics customers.

Proactively identified and mitigated risks throughout the project lifecycle, resulting in a 20% decrease in project risks and ensuring the successful delivery of high-impact solutions.

Scrum Master May 2021 - June 2022

SaaSOptics, Atlanta, GA

Leveraged Jira for tracking multiple SSO projects and used Miro for collaborative planning, successfully enhancing security protocols and streamlining access management processes for a more secure and efficient system for clients.

Employed Miro for effective collaborative planning with cross-functional teams, enhancing team coordination and improving project planning accuracy by 15%.

Streamlined access management processes, reducing the average time to grant access by 50%, thereby improving user satisfaction and operational efficiency.

Successfully enhanced security protocols across multiple SSO projects, achieving a 40% reduction in security incidents and a 20% increase in overall system reliability.

Scrum Master January 2020 - May 2021

Chanje Energy, Hawthorne, CA

Collaborated with the Scrum team using Jira to optimize client access to web and mobile applications and utilized Jenkins for continuous integration and deployment, significantly enhancing user experience and customer satisfaction.

Implemented Jenkins for continuous integration and deployment, reducing deployment time by 50% and increasing the frequency of successful releases by 40%.

Enhanced user experience by streamlining the application interface, resulting in a 25% increase in user engagement and a 15% improvement in customer satisfaction scores.

Conducted comprehensive training sessions on Jira and Jenkins for team members, boosting their proficiency and leading to a 30% improvement in the team's ability to manage continuous integration and deployment processes.

Scrum Master January 2018 - August 2020

Dollar Tree Inc., Savannah, GA

Led improvement projects with the Scrum team to enhance the Dollar Tree mobile application for customers, resulting in a 25% increase in user engagement and a 30% boost in customer satisfaction.

Fostered full team engagement and collaboration by leading 60+ sprint reviews, daily scrums, and planning meetings, increasing team participation and communication

Drove project progress by partnering with eight product owners, business system analysts, developers, and other Scrum Masters to define solutions, successfully delivering 15+ projects on time and within scope

Managed 16+ projects using JIRA, overseeing sprints, backlog, user stories, acceptance criteria, and burndown charts, leading to a 20% improvement in project tracking accuracy and completion rates.

Scrum Master August 2013 - July 2017

TrustFund Pensions Plc., Abuja, NG

Led teams using Jira to manage continuous improvements for TrustFund Pension software and the TFP retiree app, significantly enhancing the overall experience for retirees across Nigeria and improving customer satisfaction by 35%.

Facilitated collaboration among stakeholders, product owners, and developers, resolving cross-functional issues and improving delivery time by 15%.

Led 12 Agile delivery projects through the complete software development lifecycle (SDLC), building and managing the product backlog, resulting in timely and successful delivery within scope and budget, and achieving a 25% cost savings.

Education

Master of Arts (MA), Political Science, Georgia State University, Atlanta, GA – 2021

Master of Business Administration (MBA), Supply Chain Management, Clayton State University, Morrow, GA – 2019

Bachelor of Science (BSc), Political Science, University of Nigeria, Nsukka, Nigeria – 2013

Certifications

Certified Scrum Master (CSM)

Certified Scrum Product Owner (CSPO)

Scrum Master Accredited Certification (Scrum Institute)

Okta Certified Professional (Okta)

Okta Certified Administrator (Okta)

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