Customer Service Quality Assurance

ASHLEY RAZO

PROFESSIONAL

SUMMARY

Bilingual Translator experienced in interpreting documents, video recordings and spoken words. Top-notch strengths in verbal and written communication. Organized and thorough professional. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving customers a positive experience.

SKILLS:

Client Support, Records Management, Written document translation, Customer Service Consecutive interpretation, Adaptability, Language Proficiency, Time Flexibility, Excellent Communication,Team Collaboration, Critical Thinking, Fluent Spanish, Appliance Maintenance, Organizational Skills, Health and Safety Compliance

EXPERIENCE:

Interpreter

C&G, Krum, Texas, United States Of America, Jun 2024 - Current

* Interpreted conversations between Spanish-speaking clients and English-speaking

staff members.

* Translated documents from English to Spanish and vice versa for various clients.

Reviewed audio recordings or video files requiring translation services.

* Discussed translation requirements with clients to determine fees to charge for

provided services.

House Cleaner Assistant

Teresa Chavez, Denton, TX, United States Of America, Jul 2022 - Apr 2024

* Swept and mopped hard surface floors with appropriate cleaning solutions.

* Moved heavy furniture while vacuuming underneath it or while dusting it off.

* Vacuumed carpets and upholstered furniture using vacuum cleaner.

* Organized closets according to customer's preferences while maintaining neatness.

* Assisted in cleaning and sanitizing bathrooms, including toilets, sinks, tubs, showers,

floors, and counters.

EDUCATION

Billy Ryan Highschool, Denton, TX, May 2024

LANGUAGE

Englsih-Fluent

Spanish-Native

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