Project Manager Management
Resume:
Ismael
Feliciano
Miami, FL *****
**********@*****.***
Bio/Overview
Seeking an opportunity in Project Management where I can merge customer and user needs, meet business requirements, and timely and effectively drive projects to completion. Project management professional with years of experience in project planning, implementation, and execution. Proven ability to support multiple projects with high complexity. Consistent track record of on-time and on-quality delivery. A results-driven professional with strong client-centric skills and an agile format approach to waterfall project management.
Accomplishments
Implementation of Modern Authentication O365
o Scope: Automate a legacy in-house Developed Application environment o Budget: $74,390.29
o Timeline: August 2017 to February 2018
o Role: Project Manager
Office 365 Removal of Old Office Versions project o Scope: Transport Layer Security is the successor to Secure Sockets Layer o Budget: $73,489.00
o Timeline: March 2016 to September 2017
o Role: Project Manager
Cisco Network Equipment Replacement project
o Scope: Cisco Server Switch and Router Installation o Budget: $1,112,349.05
o Timeline: August 2016 to September 2018
o Role: Project Manager
Competencies / Technical Areas
Leadership: Leading and motivating the team to maintain engagement and meeting goals, effectively resolve conflicts when they arise. Effectively lead and coordinate project teams of up to over 20 members.
Communication: Communicating with core staff, reporting progress to the cross-teams and reporting status to stake holders or negotiating with internal SME on escalations. Effective verbal communication and confirmed with written communication during and after status calls. Regularly provide summary of status via web presentations to senior executives. Effectively synthesize project information and accurately establish project scope.
Problem Solving: Known to identify risks before they become issues, while developing effective working relationships with stakeholders at all levels to build consensus and solve critical issues in a time-sensitive environment. Strategic with having backup plans available to prevent delays and keep momentum and work on track.
Budgeting: Reviewing and following financials closely on resource plans and non-labor costs, as well as monitoring time used on a project resource plan against proposed hours on regular basis. Identifying Risks which impact the budget and communicating any financial changes to the budget to stakeholders and senior executives. successfully manage and control budgets over
$1,112,349.05
2
Technical Teams: Leading projects with various Subject Matter Experts (SME) which include; Infrastructure Technical Architects, Security Architects, Infrastructure Security Advisor, Infrastructure Planner & Design, Solution Cloud Engineer, Client Management Desktop Administration, F5 Webhosting, J2EE Webhosting, vWorkspace Webhosting, OAM Webhosting, Security Analysts, Windows Server Engineers, UC4 Production Control, Storage Engineers, SQL Database Server Engineers, IT Voice/VOIP Services & Design, UNIX/Linux Server Engineers, Servers-Virtual Infrastructure, Messaging & Collaboration, Network Engineers, and EFTP Engineers.
Experience
DECEMBER 2021 – PRESENT
Program Manager / Delivery Assurance / BHG Financial - Davie, Florida
Fulltime Remote position responsible for managing Infrastructure Technology projects which includes initiatives with cross SCRUM Agile teams: o Migration of SQL Server On-Prem environments
o Build and Migrate of CRIF Credit Customer Application o Model Development of Business Process functions
High visibility exposure to senior executives and management stakeholders, responsible for multiple projects which include development and presentations of status reports providing progress and maintain communication with project stakeholders to report financials and provide project’s health.
Define project scope, objectives, staffing, resources plan and deliverables which include planning, direct and co-ordinate activities in areas of IT, Systems Integration and Business Process Management and Re-engineering.
Develop project plan schedules that identify key Risks and issues. Identifying those risks with approaches and performance metrics, governance of project and monitor plan schedule, project timelines and milestones.
AUGUST 2021 – DECEMBER 2021
IT Project Manager / Bluegreen Vacations - Boca Raton, Florida
Fulltime Remote position under Signature Consultants responsible for Infrastructure Technology projects which includes responsibilities; Planning, organize and manage IT projects from scoping phase to implementation.
Identify resource requirements to assemble the project team. Lead and direct cross-functional teams to deliver projects within the constraints of quality, scope, schedule, and budget. Work closely with project sponsors and internal IT teams to evaluate the business scope/objectives, assess impacts to the project.
Develop status reports and summarize executive updates for stakeholders. Ensure alignment of project objectives and business needs with the project sponsors. Coordinate communication on initiatives and collaboration among internal / external technical resources to address issues.
Manage issues, risks, actions items, change control and communication plans. Coordinates project deliverables across all areas of the organization and with vendors. Alerts management to project issues such as cost, schedule, or scope changes. Monitors project budget against actual costs incurred and ensures CAPEX activities are accurately managed and reported. Reviews and signs off on all project deliverables.
3
FEBRUARY 2021 – AUGUST 2021
Project Manager / Compliance Analyst / Material Handling System - Kentucky, St. Louis
Fulltime Remote position responsible for Infrastructure Technology Security environments which includes project governance for ISO 27001 Compliance process: o Decommission of SonicWall environments
Security for Badge Readers / Removal of Phones / Removal of Cameras
FortiGate Security Implementation and Configuration of Badge card readers, Phones and Security Cameras
o Security Enhancements
o Teams DID Calling Implementation
o MHS SRS Vault Security
o Optics Promat Demos / Sales Team HMI applications o Disaster Recovery Planning / Lessons Learned
o ISO 27001 Compliance on Controls for IT process
o Internal Audit compliance to meet the ISO 27001 certification requirements.
High exposure to executives and management stakeholders, responsible for multiple projects which include development and presentations of status reports providing progress and maintain communication with project stakeholders to report financials and provide project’s health.
Define project scope, objectives, staffing, resources plan and deliverables which include planning, direct and co-ordinate activities in areas of IT, Systems Integration and Business Process Management and Re-engineering.
FEBRUARY 2015 – JANUARY 2021
Project Manager / Assurant - Miami, Florida
Responsible for Infrastructure environments which include the management of the following projects:
o Office 365 Removal of Old Office Versions
o Implementation of Implement Modern Authentication O365 o SharePoint 2013 Environment build for External.
o IPv6 Implementation
o TLS/SSL Protocols Remediation
o Disaster Recovery in house
o Automation of OCC Alternative Flood Process project.
High exposure to management and external clients to Assurant. Multiple projects which include planning, direct and co-ordinate activities ranging in value from $153,670.40 to $1,112,349.05 in the areas of IT, Systems Integration and Business Process Management and Re-engineering.
Scrum Master in an Agile format and Project Manager for waterfall projects.
Created Epics, Features and Backlogs using Team Foundation Server (TFS) 2013 software.
Lead the Scrum DEV team, running bi-weekly sprints and managed tasks and closures on TFS.
Used TFS to manage, track work and test on each URL deliverable.
Define project scope, objectives, staffing, resources plan and deliverables.
Develop project plan schedules that identify key Risks and issues.
Identifying those risks with approaches and performance metrics, governance of project and monitor plan schedule, project timelines and milestones.
Implement and manage changes and impacts on projects.
Manage financials and control project budgets.
Develop and present status reports regarding progress and maintain communication with project stakeholders to manage expectations.
4
JANUARY 2009 – FEBRUARY 2015
Senior Messaging & Collaboration / Assurant – Miami, Florida Responsibilities included the stable operation of e-mail and business databases running on Domino servers, and their corresponding hardware environments. Supporting over 4000 users across the organization. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all management information systems.
OCTOBER 2007 – JANUARY 2009
Senior Messaging & Collaboration / TEKS Consulting – Miami, Florida On-site Lennar Support included tier 3 remote access for desktop support of e-mail and business database applications running on Domino servers. Supporting over 2000 users within the corporate office.
Education/ Courses
Business Administration / Miami Dade College
In Progress
APRIL 2014
Project Management Prep 5th Edition / Miami Dade College Completed the 35 hours required – Gained PMI knowledge and confidence to develop the Project Management skills as part of my development.
MAY 2017
Certified Scrum Master / 3Back Certified Scrum Center Completed ScrumMaster course - Certified ScrumMaster AUGUST 2018
Project Management Prep 6th Edition / Global-TEQ Training Center Completed the required 35 hours - Eligible for the PMI examination, ready to qualify for the Project Management Professional
FEBRUARY 2021
ITIL 4 Foundation Training / SimpliLearn
Completed the ITIL 4 to understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycles - Eligible for the ITIL 4 examination to meet certification requirements. Skills
Knowledge of creating Charters, schedules and task plans using MS Office Excel/MS Project tools.
Knowledge of project management methodologies, resource management policies, allocation change management techniques practices using tools such as PPM and Service Now
Knowledge of in-house information technology applications, systems, and processes
Organizational and planning skills, oral, written communication skills and data collection, analysis, and management
Critical thinking, problem assessment, analysis and decision-making, delegation, teamwork, and negotiation
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