Customer Service Agent
Resume:
Ndoumbe Gueye
Experienced Assistant Manager
transitioning to Airport Customer Service
Agent
A dedicated professional with a strong background in passenger service and management. Seeking to leverage my experience in customer service, team management, and problem-solving in the role of an Airport Customer Service Agent.
**************@*****.***
JAMAICA, NY
Work Experience
Passenger Service Agent
unifi aviation
September 2023 - May 2024
• Completed and checked flight forms for accuracy to meet airline, airport, or FAA requirements.
• Handled post-departure procedures, maintaining gate, counter, and waiting areas for imminent use.
• Provided exceptional passenger service, ensuring customer satisfaction and repeat business. Assistant
L&A beverages
April 2011 - March 2020
• Accepted deliveries and registered mail in line with prescribed legal and ethical guidelines.
• Tracked and coordinated orders, deliveries, and payments to maximize timely and satisfactory service.
• Demonstrated strong organizational skills and attention to detail. Assistant Manager
L&A beverages
May 2005 - July 2010 • Saint louis
• Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
• Maintained a safe work environment for employees, vendors, and customers.
• Addressed and resolved customer service issues promptly and professionally. Education
Sankore Private school
High School, GED
October 1996 - July 2000 • Saint louis
GED senegal
Skills
Airport Customer Service Flight Form Accuracy Post-Departure Procedures Passenger Service Coaching Business Opportunities Pleasant Greeted Guests Dedicated Willingness To Learn Friendly Manner Determine Hardworking Teamwork Passenger service Management Team Discipline Focused
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