Front Desk Customer Service

CAREER OBJECTIVE

SKILLS

EXPERIENCE

EDUCATION

NATASHA WYCHE

667-***-**** *********@*****.*** Owings Mills, Md 21117 Organized professional with experience in hospitality, customer service and management. Adept in problem-solving, multitasking and leading teams in a fast-paced environment. Proven ability to build relationships with customers and develop strategies to increase customer satisfaction. Recognized for ability to create efficient processes and procedures to improve operational efficiency.

Complaint Management Strategic Planning

Payment Processing Planning and Prioritization

Administrative Support Conflict Management

Staff Supervision Organization and Recordkeeping

Multi-Line Phone Systems Data Communications

Specialist Referrals Financial Management

Financial Documentation Customer Care

Write Reports Handling Complaints

All First Delivery Services

Annapolis Junction, MD January 2014 - October 2023 FRONT DESK OFFICE MANAGER

Responded promptly to customer complaints or

issues within set time frame parameters set by the organization's policies.

Ensured front desk operations ran smoothly and

efficiently by maintaining a neat work area and

monitoring inventory levels.

Provided administrative support by managing

phone calls, emails, and other forms of

communication.

Trained new employees on front desk procedures

including customer service policies and computer

systems usage.

Managed office supplies inventory by ordering

necessary items, tracking expenses, and ensuring

proper storage of supplies.

Assisted with administrative tasks such as filing

documents, responding to emails and preparing

correspondence.

Processed payments including cash handling and

credit card transactions.

CCBC, Catonsville Md 2008

ACCOUNTING SPECIALIST

Randallstown High School, Randallstown Md

HIGH SCHOOL DIPLOMA

Contact this candidate