Customer Service Representative
Resume:
Leon wright
Houston, TX *****
********@*****.***
Work Experience
Mail handler assistant
Usps - Houston, TX
April 2013 to Present
Responsibilities
I was accountable for loading and unloading priority mail trucks, dispatching mail to its designated doors for timely dispatch. I processed magazines, magazines, and letters through the designated machine to get assigned to its appropriate destination.
Accomplishments
I became forklift, tow motor, and pallet jack certified August 2013 Skills Used
interpersonal communication skill
Leadership skills
Customer Service Representative
Convergys, UT - Houston, TX
June 2011 to November 2013
Provided efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.
Maintained sincere interest in providing stellar customer care. Understood customer needs, determined the appropriate course of action to meet those needs and complete or initiate the transaction.
Exercised independent thinking in meeting customer expectations. Combined knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image. Processed information quickly and accurately.
Handled routine customer transactions.
Worked under time constraints.
Understood and applied new concepts.
Analyzed information and evaluated results.
Effectively dealt with complex customers.
Created positive customer relationships by defusing angry and upset customers. Demonstrated a commitment to learning quickly and effectively applied knowledge as well as supporting/ creating a productive, positive work environment.
Education
High school diploma
Westfield high school - Houston, TX
2007 to 2011
Skills
• Windows office (Word,Excel,)
• Pallet Jack
• Forklift
• Load & Unload
• Sales
• Microsoft Word
• Customer service (2 years)
• Warehouse Experience
• Reach Truck
• Shipping & Receiving
• Machining
• Warehouse Distribution Experience
• Heavy Lifting
• Microsoft Access
• Materials Handling
• Order Picking
• Packaging
• Microsoft Powerpoint
Assessments
Attention to Detail — Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Highly Proficient
March 2021
Applying customer service skills in a call center setting Full results: Highly Proficient
Customer service — Highly Proficient
March 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Data entry: Accuracy — Proficient
December 2020
Entering data quickly and accurately
Full results: Proficient
Customer focus & orientation — Proficient
March 2021
Responding to customer situations with sensitivity Full results: Proficient
Case management & social work — Proficient
February 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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