Customer Service Representative

Krystle Jones

Anderson, SC

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Call Center Customer Service Representative

Alorica Calling Center-Greenville, SC

October 2019 to Present

• Customer support over the phone for mobile phones. In a fast paced environment while multi tasking and building a relationship with the customer while calmly trying to deescalate some.

• I moved to a temporary position as SME -Subject Matter Expert to build new agent into expert agents.

• Supervisor support agent when superior was not available. Customer Service Associate

Samsung Electronics-Greenville, SC

October 2019 to Present

Responsible for helping customers with questions or concerns regarding company products and services. Data entry using multiple systems at a fast paste

Direct contact with customers reviewing accounts, resolving concerns while providing empathy. Production Associate

E and I engineering-Anderson, SC

December 2018 to October 2019

Assisted in wiring and rewiring electrical boxes, using hand tools and power tools. Quality Auditor/Inspector

Ilpea Industries-Anderson, SC

June 2014 to December 2018

Monitor the quality of the outgoing material so that it can be labeled and shipped. Machine Operator

Upstate Staffing-Anderson, SC

August 2013 to June 2014

1 Inspect material and product for defects

2 identify and mark product

3 unload conveyor belt using hand tools

Education

High school diploma

Crescent High School - Iva, SC

August 2000 to May 2004

Skills

• Assembly Line (1 year)

• Assembly Worker

• Forklift

• Inspecting (4 years)

• Picker Packer

• Warehouse Associate

• Manufacturing

• Quality Assurance

• Quality Control

• Quality Inspection

• Quality Audits

• Auditing

• Mechanical knowledge

• Maintenance

• Microsoft Office

• Warehouse distribution

Assessments

Sales skills — Proficient

July 2024

Influencing and negotiating with customers

Full results: Proficient

Inside sales — Proficient

July 2024

Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient

Customer focus & orientation — Proficient

August 2024

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

November 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work style: Professionalism — Proficient

July 2024

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Business math — Proficient

July 2024

Using basic math to solve problems in a business context Full results: Proficient

Customer service — Proficient

March 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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