Dispatcher

Lorena Rivera

Arleta, CA• 818-***-**** • **************.**@*****.***

R e l i a b l e c a n d i d a t e r e a d y t o t a k e o n c h a l l e n g e s u s i n g p r o b l e m - s o l v i n g a n d t a s k p r i o r i t i z a t i o n s k i l l s t o h e l p t e a m s u c c e e d . S t a y s o n t o p o f d e m a n d s i n f a s t - p a c e d e n v i r o n m e n t s b y e f f e c t i v e l y u s i n g s l o w p e r i o d s . M a i n t a i n s o r g a n i z e d, c l e a n, a n d s a f e w o r k a r e a s w i t h d i l i g e n t a t t e n t i o n t o i m p o r t a n t d e t a i l s .

E x perience

NOVEMBER 2021-MARCH 2022

Service Coordinator Climatec LLC Van Nuys, California

• Scheduled internal and field service resources through dispatch portal.

• Optimized time and resource utilization through successful coordination of service resources.

• Processed service requests arriving by email, direct client input and manual data entry.

• Managed client relationships by addressing concerns and providing support.

• Kept and managed service log to track efficiency and time to completion for each project.

• Liaised with suppliers to ensure timely deliveries of equipment or parts.

• Provided ongoing support to clients through follow-up calls or emails after service appointments.

• Coordinated service appointments between clients and technicians.

• Created and maintained accurate, complete and organized paperwork for service personnel.

• Monitored inventory of supplies and ordered replacements as needed.

• Managed client expectations through open communication about service request statuses.

• Organized data and documentation to support accurate business forecasting. JANUARY 2021- OCTOBER 2021

Operations Coordinator / Dispatcher TBI Airport Management Burbank, California

• Dispatch law enforcement, fire department, operations, and maintenance personnel via two- way radio to security, safety, and emergency incident in coordination with surrounding governmental agencies.

• Utilize the California Law Enforcement System (CLETS) and Justice Data Interface Controller (JDIC) software to assist law enforcement personnel to verify outstanding wants, warrants, NCIC, DMV records, and other law enforcement records.

• Maintain daily operations and law enforcement records, report logs, contractor tracker and check lists.

• Provide customer service and information to the public, travelers, tenants, agencies and airport staff.

• Make announcements via terminal public address and visual paging system.

• Monitor the facility fire alarm system and weather information system.

• Send notifications to stakeholders via the mass notification system.

• Train others in computer, software, and equipment.

• Exercised conflict resolution to prevent, minimize and resolve problems, building constructive relationships.

• Perform other duties as assigned.

MARCH 2011- MARCH 2021

Security /Communications Center Supervisor

• Dispatch Security officers to any incident, accidents, and medical emergencies.

• Dispatch Maintenance units to necessary locations Resourcefully manage, plan, and organize work assignments for staff.

• Contact law enforcement or fire department for emergencies and non-emergencies.

• Record with detail all information of investigated calls Continuously monitor radios, security cameras and alarm system.

• Supervise a team of employees, delivering mentoring, continuous training, and guidance in job challenges.

• Provide customer service and information to the public, guests, and employees.

• Responsible for performing other duties as directed and assigned.

• Led teams through onboarding process for swift integration into daily operations.

• Tracked employee performance to determine areas of strength and improvement.

• Executed daily opening and closing procedures to company standard.

• Perform other administrative duties.

Skills

Accurate Record keeping, Resource Utilization, Task Prioritization, Goal Setting, Performance Monitoring, Team Leadership, Empathy and Compassion, Decision Making, Excellent Communication, Conflict Resolution, Adaptability and Flexibility, Active Listening, Record preparation, Customer Service, Time Management, Telephone communication, Organizational Skills, Detail Orientation, Critical Thinking, Problem Solving, Multitasking Abilities, Reliability, Problem-Solving, Attention to Detail, Self motivated E ducation

M a y 2 0 1 2 H i g h S c h o o l d i p l o m a J a m e s M o n r o e H i g h S c h o o l N o r t h H i l l s, C A

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