Human Resources Customer Service
Resume:
Preston Wasson
Cornelius, NC *****
***********@*****.***
Hello, I am Preston. Hardworking and disciplined worker with an abundance of experience in sales, customer service and most recently Human Resources. Resourceful professional highly skilled in new employee orientation and training. Team-driven Human Resources Administrator offering dynamic personality and extensive background in recruiting, interviewing and hiring valuable employees. Authorized to work in the US for any employer
Work Experience
Human Resources Manager
Amazon DSP
September 2018 to Present
• Answering about 40 employee calls per day
• Resolving ethics issues
• Talent acquisition
• Recruiting
• Maintained employee records, ensuring accuracy and confidentiality of all documents.
• Processed new hire paperwork and conducted onboarding orientations.
• Prepared reports regarding personnel related activities such as turnover rate, absenteeism.
• Performed payroll functions including calculating hours worked and overtime pay rates.
• Answered questions from current or potential employees regarding benefits packages or other HR related matters.
• Built and developed lasting relationships with employees, peers, upper management and outside vendors.
• Supervised onboarding process for newly hired employees, including distribution of all paperwork. Insurance Sales Agent
Houston Allstate Insurance Agency
November 2015 to March 2020
• Maintained up-to-date knowledge of customer accounts
• Resolved payment and order disputes
• Confirmed payments, refunds, etc
• Operated the cash drawer
• Conducted market research to identify potential customers and target markets.
• Assisted clients in selecting appropriate coverage options for their needs.
• Developed a customer service strategy to ensure the highest level of satisfaction.
• Generated leads through cold calling, networking, referrals, and other marketing initiatives.
• Negotiated with underwriters to obtain competitive rates for customers.
• Prepared presentations outlining product features, benefits, pricing plans.
• Built relationships with existing clients by providing exceptional service. Customer Service Associate
Lowe’s Companies, Inc. - Wilkesboro, NC
August 2014 to September 2018
• Collected and documented orders
• Assisted customers via live chat
• Greeted customers and identified their needs.
• Provided accurate quotes for requested products or services.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Trained new hires on products and services, best practices and protocols to reduce process gaps Skills
• Avaya (5 years)
• Insurance Sales
• Sales
• Writing Skills
• Microsoft Office
• Workday
• Excel
• Customer Service
• Sales Experience
• Remote Access Software
• Billing
• English
• Typing
• Leadership Experience
• Organizational Skills
• Project Management
• Recruiting
• 5G
• Phone Etiquette
• Coaching
• Technical Support
• Troubleshooting
• Live Chat
• Account Management
• Human Resources
• Talent Acquisition
• Interviewing
• Human Resources Management
• Benefits Administration
Certifications and Licenses
Forklift Certification
Insurance Producer License
Assessments
Inside sales — Proficient
February 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I founded a group called The YOUNG EXECUTIVES in 2012. It is a community based organization focused on creating affordable programs and events for people of all ages. We have participated in voter registrations, book bag giveaways, tutoring programs, turkey and coat drives are just a few of the helpful events we have spearheaded over the years.
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