Customer Service Inventory Management

ADAM WEISENBURGER

Lemon Grove, CA *****

+1-619-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Proven to excel in fast-paced retail environments, I leveraged my expertise in cash management and exceptional customer service at Arco Ampm to significantly enhance customer satisfaction. My adeptness at problem-solving and inventory management, coupled with a commitment to professionalism, drove repeat business and streamlined operations. My mentorship of new employees underscored a team-oriented approach, contributing to our store's success.

SKILLS

Cash Register Operation

Cash Handling

Customer Service

Returns processing

Payment Processing

ID Verification

Product Recommendations

Product restocking

Customer Assistance

Time management skills

Cash handling expertise

Retail Merchandising

Order Verification

Refunds and exchanges

Merchandise Restocking

Purchase assistance

Inventory Management

Order Taking

Liquor regulations and compliance

Cash Drawer Balancing

Cash Management

Cleaning and sanitizing

Point of Sale proficiency

Liquor Law Compliance

Written and verbal communication

Cash handling and management

Money Handling

Sales expertise

Complex Problem-Solving

Cash register systems

Point of sale operation

Refund handling

Product Knowledge

Promotions and Discounts

Understanding

Work Ethic and Integrity

Decision Making Aptitude

Patience and Empathy

Professionalism and Courtesy

Basic Math Competence

Fraud Prevention Awareness

Inventory Stocking

Training and mentoring

Total Payment Calculation

Upselling

Goal Setting

Problem-Solving

Cash Register Operations

Teamwork and Collaboration

Pricing and Markdowns

Time management abilities

Attention to Detail

Team Collaboration

Basic Mathematics

Decision-Making

Price Identification

WORK HISTORY

02/2019 to Current Cashier

Arco Ampm – 1817 Euclid Ave

Greeted customers entering store and responded promptly to customer needs. Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Built relationships with customers to encourage repeat business. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Helped customers complete purchases, locate items, and join reward programs. Restocked and organized merchandise in front lanes. Assisted customers with returns, refunds and resolving transaction issues. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Stocked, tagged and displayed merchandise as required. Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Answered questions about store policies and addressed customer concerns. Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Mentored new employees on cashier duties and best practices, improving overall staff performance.

Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers. Ensured compliance with company policies and procedures while processing transactions efficiently.

03/2018 to 01/2019 Cashier

My Donalds – Lone Pine

Greeted customers entering store and responded promptly to customer needs. Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Built relationships with customers to encourage repeat business. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Helped customers complete purchases, locate items, and join reward programs. Answered questions about store policies and addressed customer concerns. Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Worked closely with shift manager to solve problems and handle customer concerns.

04/2015 to 11/2017 Crew Member

Pizza Factory – Lone Pine

Worked front counter, drive-thru and other areas.

Took orders, prepared meals, and collected payments. Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency. Worked well with teammates and accepted coaching from management team. Collaborated with team members to complete orders. Improved customer satisfaction by providing friendly and efficient service at the register.

Cleaned and maintained all areas of restaurant to promote clean image. Provided excellent customer service by greeting customers and meeting quality expectations.

Kept food preparation area, equipment, and utensils clean and sanitary. Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Promoted a positive work environment through effective communication and teamwork among staff members.

Assisted other team members to achieve goals.

Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Became familiar with products to answer questions and make suggestions. Trained new team members on procedures, customer service, and sales techniques. Addressed guest needs, questions, or concerns to create optimum experience onboard.

Operated cash register to ring up final bill and process various forms of payment. Prepared products following restaurant, health, and safety standards and procedures.

Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.

Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities. Contributed to increased sales by upselling menu items and promoting special offers.

EDUCATION

04/2012

Kearny Sct - San Diego, CA

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