chief operations officer

I am a results-oriented Healthcare Operations Executive

with a proven track record of driving transformative change within the healthcare industry. With a relentless commitment to quality, safety, and strategic execution, I have consistently elevated clinical outcomes and healthcare management strategies.

Navigating rapidly changing regulatory landscapes and high-pressure environments has sharpened my ability to lead with confidence and adaptability. I thrive on challenges, excel in conflict resolution, and have a strong aptitude for crisis management.

I have a proven ability to transform underperforming healthcare teams into thriving, patient-centered

operations, improving clinical outcomes, bottom-line metrics, and compliance with regulatory standards. My leadership has earned me recognition as a top

performer in the industry, including prestigious awards and a consistent record of achievement.

Career Summary

Key Skills 7, Strategic Planning & Execution, Change Management, M&A Functions, Transformation Strategy, Project Leadership, Conflict Resolution Crisis

Management, Continuous Process Improvement,

Executive Communication, Contracts & Negotiation,

Risk Identification & Mitigation, Stakeholder Alignment, P&L Management, Data Driven Analytics and Reporting Technologies:

Salesforce, Tableau, Google Analytics, SharePoint, HubSpot, Workday, Epic, eClinicalWorks, Allscripts, athenahealth, Definitive Healthcare, NextGen,

Carecentra, Qualio, Smartlinx, EMar, MasterControl, Cerner, Wellsky, Kareo, CRM, Salesforce and Microsoft Dynamics CRM,NetSuite, EMR, QuickBooks, Oracle

Skills

Work Experience

04/2023 – PRESENT DENVER, USA

Volunteer Executive Director/Career Break

Birthline of Colorado/Bereavement

Recruited by Birthline of Colorado to develop an all- women's healthcare clinic.

Expanded the donor base to enable and sustain

future salaried positions.

Onboarded and trained the new Executive Director,

enhancing succession planning

Husband passed away took bereavement leave

09/2022 – 04/2023 HIGHLANDS RANCH, USA

Senior Network Engagement Manager

United Healthcare

Increased efficiency and reliability by 20% through innovative networking strategies.

Marketed and onboarded 150 accounts, consistently

coaching on interoperability solutions.

04/2020 – 04/2022 COLORADO SPRINGS, USA

Director of Business Developmemt and

Operations

Encompass Health

Generated $30M in revenue by managing revenue

cycle, leveraging data, market trend analysis, and growth opportunities, expanding the territory by

30%.

Team recognized for generating highest revenue

throughout the organization breaking record

consecutively for 7 months

Decreased denials from 30% to 5% by educating

referral sources on proper documentation and

testing to meet criteria.

20% increase in efficiency by monitoring and

analyzing key performance indicators (KPIs), such as EBITDA and market share implementing effective

KPIs to establish best practice and effectiveness of performance processes

Decrease in operational costs by 20% by properly

managing revenue cycle

9937 Springhill Lane, Highlands Ranch 80129, United States of America 915-***-**** *************@*****.*** http://linkedin.com/in/staceyshane84

Chief Operations/Business Development Officer

Stacey Shane

Work Experience

01/2019 – 04/2020 COLORADO SPRINGS, USA

Chief Operations Officer/Chief Marketing

Officer/Interim CEO

Vibra Healthcare Highlands Rehabilitation

Hospital/VibraLife

Generated $50M in revenue by managing revenue

cycle, leveraging data, market trend analysis, and growth opportunities, expanding the territory by

40%

Increased CMS-13 diagnosis admissions

Reduced staff attrition by 60% through operational streamlining and comprehensive training.

Boosted revenue by 30% through innovative

marketing strategies.

Unified competing teams to propel business

development.

Owned budget planning, financial management, and

resource allocation.

Cultivated long-term relationships with industry

leaders, executives, and community influencers.

06/2015 – 12/2018 LAS CRUCES, USA

Regional Senior Director of Business

Development and Operations/SNF

Administrator AIT

Genesis Healthcare

Increased costumer satisfaction ratings by 30%

through resident care and satisfaction initiatives. Boosted revenue by 40% in 1 year through strategy

development and implementation.

Improved website traffic by 40% through engaging

content on digital and traditional channels.

Sustained 250 admissions monthly from 300

referrals, max census 300 necessitating 6 new

positions.

Enhanced brand awareness by 30%, increasing

community engagement significantly through

comprehensive, innovative marketing strategies.

Developed relationships with key stakeholders,

referral sources, executives, corporate leaders, and industry leaders

Redesigned the referral process by creating a virtual waiting list for patient admissions.

11/2013 – 05/2015 HUGOTON, USA

Behavioral Health Care Coordinator

Centene/Sunflower Health Plan

Implemented evidence-based interventions and

crisis techniques to address behavioral health crises and aid clients on treatment objectives.

Collaborated with interdisciplinary teams to

promote continuity of care and treatment plan

success by monitoring behavioral

health/IDD/Managed Care service delivery.

Evaluated behavioral health needs to craft

personalized behavioral care plans.

Facilitated individual and group counseling sessions that bolstered emotional management skills,

communication abilities, and self-esteem.

Work Experience

04/2010 – 11/2013 LIBERAL, USA

Executive Director

Mosaic

Fostered relationships via public speaking

engagements and active participation in community

and state organizations.

Improved regulatory and accreditation compliance

while enhancing department performance.

Spearheaded talent by coordinating recruitment,

training staff, and evaluating performance.

Using Benevon Service Model raised $72,500 in our

first hour lunching

Expanded donor base to sustain three job coaches

to increase community job inclusion

Education

08/2007 – 12/2009 BELLEVUE UNIVERSITY, USA

Healthcare Administration and

Management Bachelors

Bellevue University

Minor in Psychology

05/2024 – PRESENT REMOTE

Executive Leadership Certification

eCornell University

05/2024 – PRESENT REMOTE, USA

Six Sigma Green Belt

Management and Strategy Institute

05/2024 – PRESENT REMOTE, USA

Project Management Lean Certification

Management and Strategy Institution

05/2024 – PRESENT REMOTE, USA

Executive Management Certification

Management and Strategy Institute

GPA 3.98

Awarded: Magna Cum Laude

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