Customer Service Sales Team
Resume:
Adam Wrotney
Contact
Erie, PA 16509
****.*******@*****.***
Objective
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales team.
Education
Gannon University
Erie, PA
Biology
Key Skills
Policies and Procedures
Development
Work Planning and
Prioritization
Operations Oversight
Direct Sales
Sales Promoting
Sales Leadership
Price Structuring
Consulting
Operations Management
Negotiation
Teamwork and
Collaboration
Revenue Forecasting
Presque Isle International – Owner 11/2020 – 03/2024
-Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
-Conducted target market research to discover customer needs and analyze competitor trends.
-Tracked trends and suggested enhancements to both challenge and refine company’s product offerings.
-Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
-Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
-Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
-Interacted well with customers to build connections and nurture relationships. Lake Shore Logistics LLC - Logistics Broker 01/2014 – 11/2020
-Increased efficiency in logistics operations by implementing innovative routing and scheduling strategies.
-Facilitated successful resolution of disputes between carriers and clients, protecting both parties’ interests while preserving valuable business relationships.
-Collaborated with sales teams to support business growth through efficient logistics solutions tailored to customer needs.
-Maintained up-to-date knowledge of US customs regulations and international trade laws.
-Managed a diverse portfolio of clients, proactively addressing their unique shipping requirements and challenges.
-Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
Texas Roadhouse – Server 03/2006 – 09/2016
-Maintained order efficiency and accuracy through clear communication with staff, earning numerous recommendations from satisfied customers.
-Maintained clean and organized dining areas to uphold restaurant hygiene.
-Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Increased sales significantly by upselling higher-end products to customers.
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