Customer Service, problem-solving skills, the ability to work as a tea
Resume:
Cordell D. Bolden
*** ****** ******, *******, ** 39206
*************@*****.***
CAREER SUMMARY
Energetic professional services associate with over 10 years of experience resolving complex customer inquiries
Thorough knowledge of product selection, special-order products and associated purchases
Demonstrated knowledge of electrical, lumber, plumbing, paint and appliances departments
Warranty, benefits, application, product installation knowledge
Ability to coordinate, develop, and execute customer orders
Experience operating basic hand tools, drills and saws
Outstanding communication, time management, and job prioritizing skills
Strong history of power equipment operation using, Order Picker, Reach Truck and Forklift
Able to maintain maximum productivity and accuracy of performance while being consistent with business and customer service objectives
Experience developing and supervising workout programs that match the needs and goals of clients
Determined individual flexible to work in a team and easily build rapport with peers
Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
Proficient with computers and Microsoft Office products and applications experience
WORK EXPERIENCE
Buffalo’s Cafe, Rome, GA 2021 - 2024
Server/Trainer
Greeted guests, took meal orders and ensured smooth communication between the dining area and kitchen
Used POS system to process cash, credit, debit, and gift cards
Multitasked, while providing excellent service to guests and contributing to the success of the restaurant
Helped to build loyal clientele through friendly interactions and consistent appreciation
Trained and mentored new associates on protocol and food safety
Bodiez By Blad GYM/Physical Fitness Center, Rome, GA 2018 - 2023
Physical Fitness/Kick Boxing Instructor
Lead and motivated people through exercise activities
Demonstrated/explained how to perform various exercises and routines to minimize injuries and improve fitness
Provided options during workouts to help clients feel successful and ensure that they are using correct technique
Educated clients and enforced policies regarding safe and proper use of equipment
Developed, documented, and implemented one-on-one, partner, or group workout programs that match the needs and goals of clients
Chili's Grill & Bar, Rome, GA 2018 – 2021
Server/Trainer
Welcomed guests, took meal orders, and relayed orders to the kitchen staff
Presented menus, answered questions and make recommendations
Served food/drinks, maintained tables, and demonstrated knowledge of safe food handling procedures
Delivered checks and collected bill payments
Trained and mentored new associates on protocol and food safety
Lowes Home Improvement, Rome, GA 2012 - 2018
Customer Service Professional, Lumber
Safely operated Forklift, Order Picker, and Reach Truck
Effectively answered customer questions about merchandise and advise customers on merchandise selection
Itemized and totaled customer merchandise selection at checkout counter, using cash register
Compared merchandise invoices to items actually received to ensure that shipments are correct
Took inventory and examined merchandise to identify items to be reordered or replenished
Stocked shelves, racks, cases, bins and tables with new or transferred merchandise
Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
Trained and mentored new associates
Make recommendations to customers/contractors that result in maximum sales for store
Outback Steak House, Rome, GA 2010 - 2015 Server/Trainer/Bartender
Delivered exceptional service by greeting and servicing customers in a timely, friendly manner
Maintained contact with kitchen staff, management, servicing staff on customer orders
Processed payments of food and drink orders with the computer/cash register
Trained and mentored new associates on protocol and food safety
Made and served alcoholic beverages
Outback Steak House, Alexandria, LA 2008 - 2010
Server/Host
Delivered an exceptional dining experience with friendly, fast service
Promptly served all food courses and alcoholic beverages to guests
Maintained a clean and organized dining area
JC Penney, Alexandria, LA 2008 - 2010
Supply Chain/Customer Service Associate
Stocked store with the season’s latest merchandise
Assured that jcp.com orders arrived on time
Alexandria United Postal Service
Mailroom Clerk 2008 - 2009
Received/sorted incoming mail and loaded outgoing mail into courier bags and for pick-up
move to pre-designated locations in preparation for delivery to recipients
Utilizing vendor specific on-line shipping portals, label and prepare shipments for daily pick up
Operated automated postage meters to post mail based on weight and class for scheduled daily delivery to the USPS
Operated company vehicles for pickup and delivery as required
EDUCATION
Louisiana State University at Alexandria, Alexandria, LA 2006 - 2008
Business Administration
Pineville High School, Pineville, LA Graduate 2006
TECHNICAL SKILLS & PROFICIENCES
Microsoft Office Computer Troubleshooting Data Entry
Photo Editing Video Editing Jewelry Crafting
Physical Fitness Coach Kick Boxing
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