Customer Service Representative

My Cover Letter

Margaret Joof

**** **** ****. *******, ** 53704.608-***-****

********@*******.***.********.***/in/Margaret

Dear Ms. Jones,

I am writing to express my interest in the customer service representative position at Exact Sciences, as advertised on the company’s website. With a proven track record of delivering exceptional customer service and a passion for exceeding customer expectations, I am confident in my ability to contribute to the continued success of Exact Sciences.

In my current role at Macy Store, I consistently achieved a customer satisfaction rating of over 95% through effective communication and problem-solving skills. I am adept at handling customer inquiries, resolving issues promptly and ensuring a positive customer experience. Moreover, I successfully reduced customer complaints by 20% by implementing a proactive communication strategy, which involved contacting customers to address potential concerns before they escalated.

I am particularly excited about the opportunity to contribute to Exact Sciences, commitment to excellence. In my previous role, I implemented a streamlined process for handling customer inquiries, resulting in a 30% reduction in response time. This not only enhanced customer satisfaction but also increased the efficiency of the customer service team.

I am impressed by Exact Sciences, reputation for providing quality products and exceptional customer service, and I am eager to contribute to the company’s continued success. I am confident that my skills and achievements make me a strong fit for the customer service representative position.

Sincerely,

Margaret Joof.