Customer Service Management Associate

Christopher Aden

**** ***** ********* **. *** *c 716-***-****

Olean, NY 14760. *******@**********.***

Professional Summary: Enthusiastic customer service and management associate with expertise in identifying prospects and converting qualified leads to paying customers. Provide quality customer service and contribute to team sales success. Offer exceptional communication skills and seek to understand customer needs before making the appropriate product recommendations. Continually meet and exceed sales goals. Leverage extensive knowledge of available products to provide appropriate customer solutions and enhance customer loyalty and retention.

Quick study with the ability to easily grasp and put into application new ideas and concepts

Exemplary work ethics and personal integrity

Exude understanding and empathy when handling issues/situations of a sensitive nature

People-oriented, developed strong relationships with peers and clients

Experienced in a variety of software, including: Word, Excel, PowerPoint, Outlook Express and Explorer

Always maintain a professional attitude

Solid advising, conflict resolution, supporting, communication and organizational skills

Experience

■Quick learner with ability to translate complex ideas and processes into technical facts or persuasive non-technical presentation

■Excellent organizational skills and ability to prioritize workload

■Attention to detail and precision, solid work ethics concerning meeting deadlines and reliability

■Excellent communication and interpersonal skills

Employment History

White Rabbit Frozen Yogurt, Niagara Falls, NY 2014 - 2016

Store Manager

Party City, Niagara Falls, NY 2012 - 2014

Assistant Manager

Inventory Locator Service, Cordova, TN 2007 – 2012

Lead Desktop Support Specialist

Best Buy, Knoxville, TN 2003 - 2007

Wireless Department Manager

Wal-Mart, Olive Branch, MS 1998- 2003

Inventory Control Specialist

Education and Training

Associate of Applied Science in Networking and Communications Systems Technology – Pellissippi State Technical Community College 2005 - 2007

Certificate of Local Area Network Administration –

Pellissippi State Technical Community College 2005 - 2007

Certification A+ Hardware and Software –

CompTia 2006

High School Diploma –

Gateway Christian School 2000 - 2002

References Available upon request

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