Technical Support Project Management

Sean Nuwer

Raleigh, NC *****

****.*****@*****.***

Professional Summary

Accomplished Information Technology professional with a robust history in network administration, system integration, and support across diverse computing environments. Demonstrates exceptional proficiency in the installation, migration, and management of both single and multi-site networks, adept at overseeing all aspects of network installation and administration. Exhibits a keen aptitude for analyzing organizational requirements to develop tailored IT strategies that align with immediate and long-term objectives. Thrives in collaborative as well as autonomous work settings, applying a profound technical knowledge to advance organizational IT goals.

Professional Experience

Tier III Support Engineer, Lightwire Inc., Raleigh, NC

April 2024 - Present

Responsible for maintaining VMware 7 insfrastucture that houses Lightwire and client servers

Mentoring and supporting Tier I and Tier II support engineers

Responsible for for all escalated tickets from Tier I & Tier II support engineers

Developing strategies for upgrading on-premise client servers including migrating on-premise servers to cloud platforms

Systems Administrator, Entrinsik, Raleigh, NC

May 2019 – February 2024

Led the transition from on-premise Exchange to Microsoft 365, facilitating the establishment of collaborative SharePoint sites for team-based projects.

Integral in implementing policies, procedures, and security frameworks that culminated in achieving SOC 2 Compliance certification.

Managed the migration of Windows Server 2008 virtual servers from VMware ESXi 5.5 to Windows Server 2019 on Microsoft Hyper-V, enhancing system efficiency.

Directed pivotal projects to transition core business operations, such as ERP and VOIP systems, to cloud-based platforms, ensuring scalability and operational continuity.

Created PowerShell script to on-board new hires from SharePoint list submitted by hiring managers

Senior Network Operations Engineer, Chiltern International, Cary, NC

June 2015 – May 2019

Spearheaded the deployment and upkeep of production Windows servers within ESXi 5.5 & 6.0 environments, significantly boosting system reliability and performance.

Played a vital role in the development and mentoring of IT Operations personnel on diverse technologies, including various Windows Server editions, Active Directory, and Cisco VoIP Telephony.

Delivered expert Level 3 technical support, resolving complex issues promptly to minimize operational disruptions.

Achievements include leading the upgrade from ESXi 5.5 to 6.0, establishing a comprehensive server backup and decommissioning strategy for cloud transitions, and refining AD auditing procedures.

Tier 2 Technical Support, Varonis, Morrisville, NC

November 2014 – June 2015

Provided advanced technical assistance for the Varonis DatAdvantage suite within extensive Windows environments, ensuring system efficacy and high client satisfaction.

Contractor, Raleigh, NC

May 2014 – November 2014

Fulfilled short-term contracts as a Windows Administrator, concentrating on application installations and general administrative duties across Windows Server ecosystems and VMware ESXi platforms.

Senior Information Technology Manager, Takara Belmont, Somerset, NJ

August 2011 – May 2014

Directed IT infrastructure operations, encompassing server maintenance, Active Directory governance, and network security across 9 North American locations.

Built and managed Hyper-V cluster utilizing NetApp SAN for storage used for Citrix published applications including published desktops

Responsible for maintaining Cisco VOIP telephony, Cisco routers and switches including ASA Firewall and VPN

Migrated on-premise Exchange server to Microsoft 365

Managed Microsoft Dynamics GP and SQL server, Active Directory and GPOs, and remote domain controllers/file servers at 9 US remote sites

Designed robust backup solution utilizing BackupExec, CPS, Lefthand SANS and large tape library.

Education

AAS in Computer Information Systems, IVY Tech Community College

AAS in Business Administration, IVY Tech Community College

Skills

Network Installation and Administration

System Migration and Integration

Microsoft 365 and SharePoint Administration

VMware & Hyper-V Virtualization

Windows Server Management

Active Directory and Exchange Management

Cisco VoIP Telephony

Backup and Disaster Recovery Solutions

Technical Support and Troubleshooting

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