Customer Service Case Management

Laura Barron

************@*****.*** 478-***-**** Horn Lake, MS

SUMMARY

Seasoned law enforcement professional with 32 years of experience seeking Owner Operator role. Skilled in leadership, crisis management, and conducting thorough investigations. Proven expertise in supervising teams, maintaining order, and ensuring safety and compliance.

WORK EXPERIENCE

Fort Valley Department of Public Safety

Lieutenant/Criminal Investigation Jan 2002 - Present

• Oversee a team of officers in daily duties, ensuring efficient case management and adherence to legal protocols.

• Conduct comprehensive criminal investigations and interrogations, contributing to the integrity of the judicial process through reliable court testimonies.

• Provide expert guidance and support to junior officers during complex and high-stakes situations, enhancing overall departmental effectiveness.

Police Lieutenant Jan 2002 - Present

• Oversee case management to ensure thorough and effective resolution of departmental incidents.

• Plan and coordinate work schedules, optimizing resource allocation and personnel readiness.

• Conduct internal and criminal investigations, providing expert testimony in criminal court proceedings. Police Sergeant Jan 2002 - Present

• Ensure adherence to law enforcement protocols and community safety regulations through diligent oversight of officer duties and performance.

• Facilitate the professional development of administrative staff by providing comprehensive briefings and training on new procedures and regulatory updates.

• Conduct thorough performance evaluations to maintain high standards of service and accountability within the agency.

Police Officer Jan 2002 - Present

• Enforce state and local laws to ensure public safety and order.

• Conduct investigations, gather evidence, and compile detailed reports for legal proceedings.

• Manage traffic control and emergency response to maintain community welfare and prevent accidents. Central Georgia Correctional Facility

Correctional Officer/Sergeant Jan 1995 - Nov 2001

• Managed a team of correctional officers, maintaining discipline and security within the institution.

• Conducted thorough investigations into reported infractions and mediated inmate disputes to uphold institutional regulations.

• Oversaw the maintenance of critical operational equipment, including the secure handling and transportation of inmates during emergency situations.

Mississippi Department of Corrections, Parchman, Ms. Correctional Officer Jul 1990 - Jul 1993

• Maintained institutional security by enforcing regulations and supervising inmate activities, ensuring a safe environment for staff and prisoners.

• Conducted facility inspections and inmate searches to prevent contraband introduction, while assisting in the rehabilitation and counseling of offenders to promote successful reintegration. EDUCATION

Keiser University

Associate of Applied Science, Criminal Justice

Fort Lauderdale

May 2009

Georgia Public Safety Training

Certified Police Officer, N/A

Forsyth, Georgia

Jan 2002

West Tallahatchie High School

Diploma, N/A

May 1983

SKILLS

Solving Criminal Cases (Fraud, Person on Person, Property) • Collection of Evidence • Conducting Interviews and Interrogations • Defensive Driving • Crime Prevention • Crime Scene Technician • Open-Mindedness • Resilience

• Assertiveness • Maturity • Able to Handle Responsibility • Able to Remain Calm in Challenging or Dangerous Situations • Good Interpersonal Skills • Communication Skills

Contact this candidate