Data Center Network Operations
Resume:
ROBERT J. EWING (ROB)
Caddo Mills, Texas 75135
*************@*****.***
Focused professional with experience in network operations, ROADM design, equipment ordering, and component / circuit testing. If you need a NOC expert, I’m your man. Ambitious with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. CCNA in progress.
EXPERIENCE:
Current: USPS – rural route carrier – Lavon, TX April 2024 …..
Randstad Technologies for Verizon, Richardson, TX: Detail Engineer
August 2019 – April 2023 (REMOTE) Contract expired
Detail engineer for Central office installation
Design, engineer, and order Central Office equipment
Cisco Roadm NCS2015, NCS4016, T5 transponder shelves, NCS540
Ciena Roadm 6500 T series
Developed exceptional specification sheets for each project in the Central Offices
Exceptional quick messaging using Slack, Teams, Google chat, Zoom, Telegram, etc..
Frontier Communications, Allen, TX, Jan 2010 – Aug 2019
IMT -Incident Management Expert
Transport Network Operations Center (NOC) (2017-2019)(Data Center)
(Former Verizon network)
Check in and check out maintenance window change managements.
Monitor and manage outage conference bridges inside the Data Center
Update and restore major service interruptions. (MSI)
Assist field techs and Central office engineers with transport related trouble tickets.
File FCC outage and simplex reports.
Quick and fast Incident management skills
-DSO, T-1, T-3, OC-x-DWDM, etc.
Assist in level 3 simplex and outage conference bridges.
Report and document simplex conditions and outages to FCC.
Assist in calls from other Data Center and NOC’s in circuit related issues. (id: NPC)
Assist in tier 2 escalated issues
Access various technologies for expert level troubleshooting:
Fujitsu Equipment
FLM (150, 600, 2400, etc.)
Flashwave (4100, 4300, 4500, 9500)
Nortel Equipment
Access Nodes (OC-3, to OC-12)
Classic (OC-3, OC12, OC-48, OC192)
Optera (3300, 3400, 3500)
Optera 5200 (DWDM)
Tellabs – 7194, 5500
Lucent – FT2000, DMX,
Ciena OL2500
Infinera DWDM
Other various technologies
Verizon, Irving, TX, Jan 2004- Jan 2010
Building Automation Systems (BAS) Specialist
Support NOC and field operations on a 7 X 24 basis to monitor and control Verizon building alarm conditions via Andover Controls: HVAC, security, fire, and fuel systems.
Interrogate BAS and correct remotely as applicable thereby saving unnecessary costly dispatches.
Troubleshoot BAS generated alarms dispatching building technicians only when condition of building requires immediate attention.
Efficient in the proper use of automated ticketing system, CRESS-PM, SITES, and other related software, including company intranet, and internet for research purposes, LOTUS NOTES for email communications, and CROSSTALK for remote system interrogation.
Ensure dispatched work requests contain Essential Elements of Information (EEI) necessary for field personnel to prioritize their efforts according to the actual severity of the alarm conditions rather than the criticality of the facility.
Perform acceptance procedures (alarm testing) for new installs.
Perform managerial projects to ensure all BAS are in compliance with EPA and other governmental entities.
Scientific Sales Company, Plano, TX, Sept 2002- Sept 2003
Account Executive
Represented 18+ manufacturers of high-tech electronic equipment.
Routinely traveled to customer facilities for sales/consultative meetings with design engineers and company officers.
Multiple high commission existing and new accounts (Lockheed Martin, Lowrance Electronics, Abbott Labs, etc) managed using ACT database and MS Outlook.
Extensive research using internet, manufacturing guides, and selective other sources for prospective customers in assigned territory (Oklahoma, North Texas, South Texas).
PC usage included all Microsoft NT applications for sales presentations (PowerPoint), and forecasts (Excel).
XO Communications, Plano, TX, June 1999- June 2002
Network Operations Technician
Monitored and maintained 35+ major US markets, fiber and switching networks in continental U.S.
Monitored Critical, Major, and Minor alarms for all Network nodes.
Operating system Windows NT allowed remote logins using Telnet, NETCOOL (alarm monitoring), EASTLAND, and REMEDY (TTS) for trouble tickets.
Lotus Notes and Microsoft Outlook used for email communications.
Proactively identified network problems while performing nightly maintenance and performed tier 1 equipment repair.
Responsible for coordinating outage and Method of Procedures (MOP) conference calls involving all necessary parties including Tier 2, on site technicians and managers, equipment vendors, and all other pertinent managers, via outage reports.
GTE / Verizon DALLAS/FORT WORTH AIRPORT, June 1997- June 1999
Monitor and Control Technician in the Network Operations Center
Maintained various E911 platforms and Vidar switches.
Responsible for identifying outages and potential outages.
Created trouble tickets and followed problems through until resolution.
Coordinated outage procedures involving local technicians, equipment vendors, and pertinent managers.
Coordinated Method of Procedure (MOP) equipment updates.
United Parcel Service, South Charleston, WV, Mar 1990- July 1996
Preload Supervisor
Responsible for training and tracking new employees (loaders) including hazardous material procedures.
Conducted weekly, monthly, and annual employee performance reviews.
Responsible for upload of all packages (100k to 150k) in assigned territory (South Charleston) by trained loaders using proper UPS safety techniques.
Responsible for dispatch of 20+ package delivery cars.
Coordinated with driver supervisors and drivers on all dispatched vehicles for correct territorial deliveries.
Maintained daily, weekly, monthly, and yearly driver dispatch logs.
Management By Commitment certified.
EDUCATION:
National Institute of Technology, 1990-1991, Cross Lanes, WV
Specialized Associate of Electronics Engineering Technology
Attended WV Tech and WV State majoring in Electronics Technology
1985 Electronics Technician Diploma from Elkins Institute, Dallas, TX
1984 High School Diploma from Hobbs High School, Hobbs, NM.
TRAINING CERTIFICATES:
Nortel Certificates of training
DMS Supernode System Maintenance: Basic Platform (Hands on)
DMS Supernode Systems Advanced Hardware Maintenance
DMS Supernode Family DIRP/AMA Maintenance (0453)
DMS Transport node OC-12 TBM Ring NE and OC-48 BLSR NE OAM&P
Reunion Wireless Network Technical Overview
Optera 3500 OAM&P
Unisys Pulsepoint certificates of training:
Call controller and Informal 3110
Triton wireless certificates of training
Invisible fiber unit network management and Network troubleshooting
Ciena Multiwave Core Director Overview (OC192)
Sonus Softswitch Overview
MILITARY SERVICE:
Honorable Discharge from Active Duty, 1986- 1990 USARMY
Ft. Bragg, NC, July 1986- Dec 1987
504 PIR Cco Weapons section – 60/81 mm mortar
Camp Hovey, S. Korea, Jan 1988- Jan 1989
2nd INF HHC heavy mortar platoon (FDC)
Ft. Knox, KY, Jan 1989- Jan 1990
HHC 1/10 CAV – 4.2 mortar platoon
Honorable Discharge from Army National Guard, 1990-1997
West Virginia ARNG 1990-1996
Texas ARNG 1996-1997
HELD SECRET SECURITY CLEARANCE
Sublime Degree of a Master Mason 5/04
REFERENCES AVAILABLE UPON REQUEST
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