Help Desk Network Administrator

JOHN HARDING

Brownstown TWP, Michigan ***** • 734-***-**** • ***********@*******.***

PROFESSIONAL SUMMARY

Help Desk Technician / Network Administrator Professional Achievements Computer Network A+ Certification 14 Feb 2004 IT professional with 18 years of experience developing and implementing security solutions in fast-paced environments. Skilled in Network and Hardware with proven history of delivering exceptional risk management support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS

Wide Area Networks

Security Configuration

Disaster Recovery Operations

Virus Protection Software

Cyber Security Assessment

Self-motivated professional

Flexible & Adaptable

Customer Service

Conflict resolution

Microsoft Office

G-Suite

Collaboration

WORK HISTORY

NuTechs

Mobile Device Management (MDM) Support Administrator – Bloomfield Hills, MI 07/2022 - 02/2023

Administer and operate company deploying MDM solutions-VMWare AirWatch.

Upload updates, maintain and delete Ios and Android Apps.

Manage users and ensure user data is accurate in MDM.

Create configure and maintain security policies on the MDM and maintain enforcement.

Understanding MDM reporting capabilities and providing regulate usage reports.

Create updates and maintain users and device owners in the MDM.

Assess MDM capabilities and provide recommendations on optimization and usage.

Provide hardware and software support for Apple iPads and other tablets as required.

Maintain and update help desk ticketing and support vendors.

Maintain VMWare AirWatch updates and support packages and software uploads and updates.

Administer Active Directory user and security, develop policies such as back up procedures.

Support the overall effectiveness of use of the network infrastructure by offering technical expertise and leadership on network system.

Computer /Network Support Technician

Semca - Taylor, MI 01/2021 - 02/2022

Set up hardware and software in optimal configurations to meet network performance requirements.

Provided faculty and staff with security software and network configuration support.

Investigated and corrected problems with printers, copiers, and other peripheral devices

Updated department documentation such as license databases, infrastructure maps, and FAQs to maintain consistent response levels.

Monitored network hardware operations to evaluate proper configuration.

Supported users both locally and by phone with problem resolution and education.

Troubleshoot hardware and software to determine and rectify network problems.

Maintained network connectivity of workstations, servers, and network devices.

Supported users both locally and by phone with problem resolution and education.

Supported VMWare Hyper V on many Projects and testing platforms. Supported.

Network /Computer Technician

Taylor School District - Taylor, Michigan 10/1990 - 06/2021

Troubleshot hardware and software to determine and rectify network problems.

Diagnosed and resolved hardware, software and network problems and replaced defective components.

Installed cabling, wireless routers and telephone systems for data communications networks.

Supported users both local and by phone with problem resolution and education.

Ran cabling and installed data drops for new node installations.

Traveled to remote office locations to install nodes and implement client software rollouts.

Worked with outside vendors for fiber installations and service.

Collaborated with network administrator in moving private folders to new Exchange servers.

Evaluated security measures and made recommendations to network administrator for upgrades and changes.

Developed requirements analysis, applications assessment, and implementation for LAN software.

Increased domain levels by closely managing Windows domain move.

Performed necessary maintenance to support network availability.

Performed tracing and patching operations for copper networks.

Maintained thorough understanding of local area and wide area networking and components.

Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.

Identified and immediately resolved issues with network devices.

Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.

Configured and maintained network backup and recovery procedures.

Configured rack server network hardware considering rail depth, hardware mounting and cable routing.

Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.

Installed patches and performed backups, system builds and image updates.

Performed system patches, service packs, hot fixes, and new security configurations.

Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.

Operated 4-pair test equipment to terminate network cabling at blocks and routing points.

Installed Cat 6 network jacks in new construction and within existing facilities.

Monitored operational and security procedures for numerous computers in network, related systems administration, and maintenance protocols.

Configured, monitored, and maintained email applications and virus protection software.

Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.

Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.

Oversaw and managed operational and security requirements for numerous computers in network, related systems administration, and regular maintenance.

Assigned application access, security roles and permissions.

Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.

Vm Ware vSphere applications and support VDI set up over 600 users in lab and individual environment. Done setup and update.

EDUCATION

Some College (No Degree): Information Technology

ITT Technical Institute - Dearborn - Dearborn, MI

No Degree: General Studies

Wayne County Community College District - Taylor, MI

No Degree

New Horizons - Livonia, Mi

Completed professional development in Microsoft Help Desk.

Completed professional development in Microsoft Admin Servers 2012 and above.

Completed professional development in Microsoft Windows 10

ADDITIONAL INFORMATION

Worked with Google Admin with accounts and MDM software and updates and repair and fix Chromebooks to insure readiness. Over 2,000 Chrome devices.

Remote into Google Chrome devices to fix software and do updates.

Setup and install new or reclaimed equipment for staff and students with software and hardware needed to accomplish their tasks. New roll out of new equipment to meet needs.

Have done Laptop and Desktop repair hardware Rma returns.

Ability to handle multiple tasks deadlines and ability to determine priorities.

Have supported and Repair all Models of Mac os updates and devices.

Ability to work with staff and administration, students, parents, and community in positive supportive and cooperative ways.

Ability to plan design, develop, test implement monitor network IT systems.

Able to effectively troubleshoot, determine needs, assess requirements to resolve issues.

Flexible and adaptive to fast paced charging environments detail oriented and driven.

Committed to continuous learning and system development.

Knowledge of Google Chrome, Microsoft Windows and Microsoft Office 365 and later versions.

Have done Janf and Kajeet MDM loading and updating software and updates.

Have done troubleshooting on iPad and laptops os and updates and repairs.

Done some manage engine / Zoho MDM implementation and updates to devices.

VM Ware VDI setups for over 20 building and updates.

Refences

Company New Haven Community Schools

Location 57700 Gratiot Avenue New Haven, Michigan 48048

Manager Name Jerome Agursa

Manager Title Director of Technology

Phone Number 586-***-****

Email Address *******@********.****.***

LinkedIn Address linledin.com/in/Jerome-agrusa-q256bb2

Company Küster North America

Location 5555 New King Drive Troy, Michigan 48098

Manager Name Barry Goldstrom

Manager Title CIO Technology Department

Phone Number 575-***-****

Email Address *************@*****.***

LinkedIn Address linkedin.com barrygoldstrom

Company Bedford Public Schools

Location 8285 Jackman Road Temperance MI 48182

Manager Name Jacquelin Lancina

Manager Title Director of Career Training Education (CTE)

Phone Number 734-***-****

Email Address *********.*******@*******.**

LinkedIn Address linkedin.com/injacquelin-lancina0q25398176

Company Taylor Schools

Location 110501 Beech Daly Road Taylor, Mi 48180

Manager Name Barb Kirsch

Manager Title Tech Department

Phone Number 734-***-**** EXT 0

Email Address ****.******@*************.***

Contact this candidate