Customer Service Representative
Resume:
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LATOYA PORTER
PH. 760-***-**** ***********@*****.***
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and
analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding
customer desires, and providing customized solutions to build loyalty.
SUMMARY OF QUALIFICATIONS
‘+ Customer Service + Detailed Oriented
‘© Consultative Sales ‘© Organizational skills
‘© Conflict Resolutions ‘© Inventory Analysis
‘© Leadership Skills Cash Handling
‘+ Team Player © Critical thinking
RELEVANT EXPERIENCE / WORK HISTORY,
Production Operator
‘* Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
‘* Enhanced product quality by implementing rigorous quality control measures and identifying areas for
improvement.
‘* Assisted in achieving company goals for waste reduction through diligent recycling efforts and proper
disposal of materials.
‘* Supported workplace safety through strict adherence to safety protocols and regular inspections of
machinery.
Sales Associate
‘* Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy
in all financial exchanges.
‘+ Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at
the point of purchase.
‘+ Enhanced team productivity by fostering a positive work environment and providing support to colleagues
as needed.
‘+ Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer
retention rates.
Customer Service Representative
‘* Streamlined call center operations by implementing effective troubleshooting techniques.
‘+ Maintained detailed records of customer interactions, streamlining communication efforts between various
departments.
‘* Effectively communicated complex information in a digestible format for callers of varying levels of
technical understanding.
‘* Participated in ongoing training and development, staying current on company policies, products, and
procedures to deliver accurate information to customers.
WORK HISTORY
Circle K Customer Service Representative 02/2024-Current
Wells Enterprises Inc. Production Operator 06/2023-02/2024
Walmart Inc. Sales Associate 10/2012-06/2023
‘TTEC Customer Service Representative 02/2020-01/2021
LICNESES/ EDUCATION
Compton High School High School Diploma
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