Customer Service
Resume:
Garrett Nevis-Perrien
Bakersfield, CA *****
***********@***.***
Authorized to work in the US for any employer
Work Experience
Pharmacy Technician
San Francisco General Hospital-San Francisco, CA
March 2015 to Present
Responsibilities
Organize and prioritize prescriptions for delivery to different rooms on different floors. Fill prescriptions according to a pharmacists direction. Triage phone calls from all departments of hospital. Filled Omnicell lockers.
Pharmacy Services Call Center Technician
Blue Shield of Ca-San Francisco, CA
September 2013 to December 2014
Responsibilities
• Provided an explanation of benefits and coverage to Members, Medicare members, Doctors, Brokers and Pharmacy’s regarding covered members over the phone.
• Processed prior authorizations via fax and over the phone.
• Proficient in several systems including Windows, Argus, Auto auth, Facets and others.
• Resolved prescription drug claim problems, communicated drug formularies and formulary alternatives and group/member eligibility problems.
Accomplishments
I was top of my training class. Was given a raise after 90 days. Pharmacy Technician/Purchaser
Skilled Nursing Pharmacy-Hayward, CA
March 2012 to July 2013
Responsibilities
• In charge of inventory for 40+ Nursing Home Facilities.
• Medlocker Technician for 13 of the facilities using great customer service.
• Used aseptic Technique to mix IV medications for infusion.
• Counted Hydrocodone and kept track of them for Pharmacy Manager.
• Organized Pharmacy and Medlocker area to track controls better. Skills Used
Problem Solving
Pharmacy Technician/Patient Service Rep
Critical Care Systems-Hayward, CA
August 2009 to October 2010
• Used aseptic technique to make controlled sterile products including TPN, Chemo and anti-biotic solutions for IV infusion.
• Set up competency system to demonstrate proficiency of all pharmacy employees in mixing sterile products thus ensuring quality and safety.
• Cleaned and function tested IV pumps to ensure proper operation.
• Maintained patients' medication profiles. Entered key data into computer database.
• Communicated with patients to set up supply orders and deliveries.
• Processed orders and organized and performed deliveries. Pharmacy Technician/Customer Service
Apria Healthcare-Hayward, CA
April 2005 to July 2009
• Used aseptic technique to make controlled sterile products including TPN, Chemo and anti-biotic solutions for IV infusion.
• Ensured proper drug preparation for delivery.
• Ordered, received and stocked drugs in the pharmacy. Performed monthly inventory.
• Maintained and cleaned clean-room daily and changed filters monthly to ensure proper environment for processing product.
• Tracked Lab results and communicated same to MD.
• Picked, packed and delivered medications to patients and/or organized delivery through courier. Security Guard
Target Inc-Fremont, CA
October 2003 to April 2005
• Responsible for store security.
• Ensured customer and employee safety.
• Assisted in fire safety drills.
• Assisted in arrests.
Education
Vocational in Pharmacy Technician Program
Silicon Valley College - Fremont, CA
2004 to 2005
Skills
• Phone triage
• Compounding medications
• Basic IV
• Aseptic technique
• Infusion
• Pharmacy technician experience
• Clinical pharmacy experience
• Medical Terminology
• Order Entry
• Cash register (10+ years)
• Cash handling (10+ years)
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