Customer Service Call Center

Janet E Marshall* One Skyland Drive * Hampton Va. * 757-***-**** * ******@***.***

Cell Phone No. 757-***-****

Work History

Small Business Administration

TEMP- 7/20 until 9/20

Disaster Assistance Specialist : under the Care Act

Customer Service

Receive and direct calls

Answer Emails

Perform any other duties as assigned

Source4teachers/Hampton City schools

2007 until the present

Substitute Teacher/ SIPS Coordinator

Prepare and implement lessons plans

Document individual performance and progress

Provide comprehensive academic and administrative support to assigned students

Assist students with learning objectives

Administer test/ Proctor

Assisting students one on one with different subject matters

Federal Emergency Management Agency (FEMA) On-Call

2009 until the present

DAE: Application Program Specialist

Customer service- Call Center

Collect and process claims with accuracy

Perform any other duties as assigned

Spratley Middle School

1999-2005

Security/ Coordinator/Liaison Officer

Responsible for the safety and welfare or more than 1000 students and staff

Plan and orchestrate random security searches of personnel and property

Effectively monitor security surveillance of complex

Greet visitors and check badges

Handle critical and non-critical emergency events

Instrumental in the development of a middle school over –age program

Coordinated a mentorship program with Langley Air Force personnel

Recruit and interview volunteers

Man-Tech solution and Security

March 2002- May 2008

Independent Investigator

Conduct Foreign Student Enrollment Inspections in local schools and colleges to ensure

State and federal regulation compliance

Validate Citizenship & Immigration Service (CIS) Immigration & Natural Service (INS), Social security cards, Driver license and passports

Conduct in-depth complex investigations and interviews on all levels including the audit of personnel files, financial records, schools and colleges catalogs

Accurately completes comprehensive reports of investigations (ROI) to reporting officials

NADOC Patuxent Naval Station

Navy Ombudsman

Disseminate pertinent information and administer support to naval personnel and families.

Command Liaison between Commanding Officer and Military Families

Related Experience: Outstanding Customer service / Human Relation skills

Education: Strayer University- MPA Public Administration / Human resource

Strayer University- B.A. Business Administration/ Management 2006

Community College of Philadelphia- A.A. Criminal Justice

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