Customer Service / Data Processing

Sherell Booker

443-***-**** *************@*****.***

Education & Certifications

*B.S. GRAND CANYON UNIVERSITY

Major: Psychology 2020

*HIGH SCHOOL DIPLOMA FREDERICK DOUGLASS HIGH

Skills & Abilities

·

·Medical Terminology

·Time Management

·Database Management

·Data Analysis

·Customer Service

·Excellent Interpersonal Skills

·Confidentiality Compliance

·Data Entry

·Microsoft Office Applications

·Customer Service

·Prioritization and Problem Solving

·Strategic Planning

·Attention to Detail

·Organized and Resourceful

·Administrative Support

·Abstract Data

·Mathematical Proficiency

·Electronic Health Record (EHR) Proficient

·SAP

·Epic

·GHX

·Research

·Project Management

·Clerical

·Supply Ordering

·HOST System

·Trainer

·Documentation Review

·Information & Personal Information Security

·Leadership Skills

Experience

RELEASE OF INFORMATION II

JOHNS HOPKINS HOSPITAL 05/2023 – CURRENT

Baltimore, MD-Full-Time/ 40hrs week

Interpreting all requests for copies of electronic medical records, regardless of to which hospital the medical record request is addressed, ensuring proper authorization and compliance with legal and regulatory requirements relevant to the privacy and security of protected health information.

Prioritize all requests directly related to patient care and ensure record copies are securely sent based on the needs of the patient.

Accurately identify the correct patient using all available patient identifiers in the electronic Master Patient Index.

Limiting copies of clinical documentation, based on the specifics of the request, in compliance with the Minimum Necessary Rule in the HIPAA Regulations.

Ensures a thorough and accurate search of all current and multiple legacy medical record systems.

Updates the Release of Information module of the electronic medical record with the information that was sent to the requestor, as well as relevant comments, to support the Accounting of Disclosures requirement in the HIPAA regulations.

Safeguards and protects patient privacy by identifying protected health information ensuring, only authorized individuals are granted access to the information, and will abide with all relevant hospital policies, the 21st Century Cures act, State of Maryland, and HIPAA regulations.

Fax, mail, and email medical records to providers, patients, and third-party entities.

Respond to requests via fax and email from providers, patients, and third-party entities.

Document customer interactions and any chart changes within Epic

Promptly answer calls with an average of 40 + calls a day

SUPPLY CHAIN SUPPORT ANALYST

(INTRASTAFF) JOHNS HOPKINS HOSPITAL 05/2022 –05/2023

Baltimore, MD-Full-Time/ 40hrs week

Manages off-site records storage.

Promptly answer calls with an average of 40 + calls a day

Respond to request via fax and email from providers, patients, and third-party entities.

Safeguard and protect patient privacy by identifying protected health information, ensuring only authorized individuals are granted access to the information, and abide with all relevant hospital policies, State of Maryland, and HIPPA regulations.

PROJECT COORDINATOR I

(INTRASTAFF) JOHNS HOPKINS HOSPITAL 07/2022 – 10/2022

Baltimore, MD-Full-Time/ 40hrs week

Processed submitted prior authorization requests within the required time frame mandated

Assisted vendors operations

Documented and entered data customers return information.

Performed escalated issues regarding medical supplies not delivered.

Maintain medical supply orders.

Supported team members with invoicing

Performed clerical and administrative duties.

Created shipping labels for all mailed medical equipment.

DEPARTMENTAL SUPPORT SPECIALIST II

EXELON 12/2021 – 03/2022

Baltimore, MD-Full-Time/ 40hrs week

Maintained and ordered supplies for all departments

Managed multiple projects independently

Assist in compiling data for projects

Initiated reports within a timely manner

Monitored inventory levels and ensured a consistent flow of supplies by ordering replenishments when necessary.

Data entered paving tickets within the Paving systems.

Created contractor payment approvals

DRIVER PROCESSING SPECIALIST

COWAN SYSTEMS, LLC 01/2021 – 11/2021

Halethorpe, MD-Full-Time/ 40hrs week

Processed and reviewed drivers’ applications.

Capturing and recording data from drivers’ applications via Excel.

Adhering to safety departmental rules and regulations to determine proper conclusion of application.

Assuring all company forms meet company compliance standards.

Coordinator for testing for all new drivers.

Conducted audits for vehicular accuracy.

Promptly answer calls for department transfers.

Faxed, mailed, and emailed documents to the appropriate department.

ELECTION DAY SUPPORT SPECIALIST

HARTFORD COUNTY BOARD OF ELECTION 09/2020 – 11/2020

Forest Hill, MD-Full-Time/ 40hrs week

Accurately processed data in a timely manner.

Verified and reconciled data output for accuracy and completeness.

Investigated and determined causes for discrepancies in data input and output.

Maintained logs on data input and output information.

Compiled and maintained statistics from requestors.

Registered voters at local election office and outside facilities.

Completed registration forms and assigned voters to the proper district office.

Assessed voters records for accuracy and completeness.

JR. CONTRACT SPECIALIST

TOYOTA FINANCIAL 06/2017 – 06/2020

Owings Mills, MD-Full-Time/ 40hrs week

Analyzed credit application and contracts for accuracy, completeness, and company policy reviews.

Queried dealers for additional documents and completeness of all applications and contracts.

Complied with the Truth-In-Lending and Equal Credit Opportunity Act.

Data entered customer information within multiple company applications.

Processed lease deferral principal payments within the Dealer Management Systems and HOST.

Prepared offer letters for Supervisor’s review and signature for competition of contracts.

WELLNESS AND BILLING PROCESSOR

MAXIM HEALTHCARE 10/2016 – 04/2017

Columbia, MD-Full-Time/ 40hrs week

Conducted daily audits of all flu claims.

Facilitated the flu team members with all data processing.

Performed billing processing for accounts receivable, corporate clinics, and insurance companies.

Evaluated payment processing for proper payments and reimbursement within company policies and procedures.

CLAIMS PROCESSOR

UNITED HEALTHCARE 01/2014 – 06/2016

Columbia, MD-Full-Time/ 40hrs week

Upheld the confidentiality of dental providers data.

Processed dental claims in a timely manner.

Utilized various databases for claims completion and accuracy.

Queried providers and the operational team for inconsistencies within charts, resolve issues, missing data, and claims competition.

Coached and trained new hires within the department.

Reference Available Upon Request

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