Assistant Manager Customer Service
Resume:
Ronesha Humphries
Covington, *****
**************@*****.***
Professional summary
Assistant Manager with extensive experience in driving operational efficiency and enhancing customer satisfaction. Proficient in developing strategic plans, training new hires, and implementing data-driven processes to optimize performance. Demonstrates strong leadership and problem-solving skills, committed to fostering a collaborative and productive work environment.
Employment history
Zaxby's Assistant Manager Covington, GA
Jan 2022 - Jun 2024
• Established processes for monitoring customer satisfaction levels.
• Maintained up-to-date knowledge of company products and services.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Monitored employee attendance records, timekeeping, and payroll information.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Collaborated with management on developing strategic plans for achieving business goals.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Ensured compliance with safety regulations and company policies.
• Communicated regularly with customers to gain insights into their needs.
• Resolved conflicts between team members in an effective manner.
• Created reports on sales trends, inventory levels, and financial data.
• Coordinated with other departments to ensure smooth flow of operations.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Created and managed budgets for travel, training, and team-building activities.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Verescence Material Analysts Covington
Jan 2023 - Nov 2023
• Analyzed material requirements, optimized inventory levels, and streamlined procurement processes, resulting in improved supply chain efficiency and cost savings.
• Implemented data-driven forecasting models, reducing stockouts and excess inventory, leading to enhanced production continuity and customer satisfaction.
• Pioneered new material tracking systems, integrating real-time data analytics to improve decision-making and resource allocation across manufacturing operations.
Education
Newton High School, Covington GA High school diploma
May 2023 - May 2023
Skills
Material Hanlder
Interviewing
Performance Evaluations
Sales monitoring
Employee Scheduling
Product knowledge
Service knowledge
Workload Management
Customer Relations
Money Handling
Sales Reporting
Staff Training
Development
Marketing
Staff Supervision
Policy Enforcement
Cost Control
Recruitment
Hiring
Team motivation
Staff Management
Sales Strategies
Orientation
Training
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