Party Host Customer Care

Beatriz Alvarez

240-***-**** *************@*****.***

Education

High Point High School Beltsville, Maryland

Graduated May 2019

Employment History

Main Event Entertainment Columbia, Maryland

Party Host Apr 2018 – Sep 2018

-On days scheduled as a greeter, I greet guests and seat them at tables or in waiting areas. -Provide guests with a great time visiting our establishment

-Being a party host i must maintain contact with kitchen staff, management, serving staff, and customers to ensure that their food and experience

-I serve food to customers and bust tables to maintain their eating area clean.

Riderwood Retirement

Server/Buffet Attendant May 2019-Nov 2019

-Assisted residents

-Floater so i helped in all areas

-Made sure buffet lines were stocked

Helped Guests with whatever they needed no matter what i was doing. Working with elders i learned to handle situations out of my control with kindness

Little Miner Taco

Assistant Manager/Crew Member Nov 2019-May 2021

-Even though i had other responsibilities i still helped in all areas

-Restocked

-Ordered the materials we needed

-Ordered food item we needed

-I reviewed labor reports

-Reviewed inventory

-I helped run 2 trucks and two store front locations

Working here I developed more of a backbone when it came to talking to customers and staff! Being that i had higher authority i had to learn to keep things in order and now how to handle situations if my staff needed help

Passport Dealership

BDC/Customer Care Advocate Nov 2021-July 2023

-I lent a hand to the BMW CAFE and am food safe certified

-Helped customers with any inquiries

-Filtered calls before they get to service advisors

-Booked appointments for returning customers and new ones as well

-Followed up with customers who were due for service

-I was given a separate project and called customers to follow up on their visit and experience. I was a customer care advocate for nissan customers to keep up with advisors making sure we stayed above our monthly goal of 900. Here I was able to develop more skills with computers and systems rather than the typical restaurant duties! Learned how to schedule appointments, cancel or even reschedule.

Other Skills

Bilingual

Dependable

Communication

Customer Service

Leadership

Able to extinguish issues

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