Customer Service Support Specialist
Resume:
Cecilia Almanza CMPSS
Serving People.
Riverside, CA 92501
**************.**@*****.***
Extensive Peer specialist experience combined with Peer lead service experience. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Co’ Fascilitator, Fascilitator
City voices-New York, NY
December 2023 to Present
Co fascilitate a group. Mute people in case they are in un-muted. Conduct group meetings on zoom. Control the groups comments. Promote conversation. Encourage people to speak if they haven’t yet added to the subject. Volunteer a subject or assist in staying on subject. Close the meetings with final sentiments.
Peer Counselor
Alter Health-Dana Point, CA
May 2023 to February 2024
Answer all calls and chats. Provide a safe place and support to all care seekers. Provide resources. Communicate with all counselors and lead for the best care for the care seeker. Document all calls. Send bi weekly surveys. Provide follow up calls. Provide call backs. Send and invite to every appointment. Set up Virtual call appointments. Document each call with added notes of each session. Conduct virtual calls. Peer Support Specialist
Telecare Corporation-Riverside, CA
June 2022 to May 2023
Conduct intake of all persons information. Proof and provide medical insurance. 15 minute observation checks on each client. Provide light meals and snacks. Create labels of client’s information. Document the mannerism of client.
Transcribe physicians order from clients chart to Avatar. Input consumer data, admissions discharges,and financial eligibility.
Peer Support Specialist
So Cal crisis helpline-Riverside, CA
May 2022 to June 2022
Receive all calls. Provide resources and support for every caller. Transfer all calls to proper resources. Provide emergency services if necessary. Fill out every detail of call in documentation. Education
High school diploma
Community College of Rhode Island - Providence, RI February 1997 to June 1999
Skills
• Leadership
• Triage
• CPR
• POS
• Case Management
• Addiction Counseling
• Crisis Management
• Crisis Intervention
• Organizational skills
• Behavioral Therapy
• Group Therapy
• Medication Administration
• Intake Experience
• Transcription
• Individual / Group Counseling
• Motivational Interviewing
• Typing
• Supervising experience
• Behavioral therapy
• Live chat
• Leadership
• Research
• Behavioral Health
• Public health
• Conflict management
• Google Suite
• iOS
• Windows
• Mac OS
• Care plans
• Sales
• Training delivery
• Marketing
• Jira
• Microsoft Access
• Medical records
• Group therapy
• Medical terminology
• Communication skills
• Supervising experience
• Customer service
• Addiction counseling
• Project management
• Mental health counseling
• Crisis intervention
• Cooking
Certifications and Licenses
First Aid Certification
Certified Recovery Specialist
Driver's License
June 2015 to June 2026
Mental Health first aid
April 2023 to June 2023
CPR Certification
Co Fascilitator
January 2024 to January 2025
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