Risk Management Technical Support

ABRAHAM IBRAHIM

Haverhill, MA, 978-***-**** *************@**.***

Security Clearance Level: SECRET

Summary: SMEs in multi aspect of Information Technology with a strong background in cybersecurity, data analysis, and system maintenance. Skilled in enhancing data accuracy by 20% and streamlining processes, resulting in a 15% reduction in errors. Holds a DoD Secret Clearance and CompTIA Security+ certification. Adept at troubleshooting, risk management, and providing technical support in high-stakes environments to ensure mission-critical system integrity and compliance.

Helpful Skills:

Enhanced Data Integrity: Developed and implemented data cleaning procedures at the United States Department of Agriculture, resulting in a 20% improvement in data accuracy and integrity, ensuring reliable information for decision-making in mission-critical operations.

Technical Troubleshooting: Leveraged advanced technical troubleshooting skills to resolve complex issues related to formulation processes at Thermo Fisher Scientific, ensuring seamless operations and product consistency.

Risk Management and Compliance: Managed and ensured compliance with safety regulations in handling hazardous materials in the U.S. Army, aligning with the rigorous risk management requirements of the U.S. Army system administration and maintaining system security integrity.

Customer and User Support: Provided exceptional customer service and technical support to military personnel, training end-users on critical operational systems and applications.

Streamlined System Operations: Collaborated with cross-functional teams to streamline data entry and processing workflows, reducing manual errors by 15% and increasing operational efficiency, directly supporting USDA system functionality and data management.

Areas of Expertise:

•Risk Management Framework Support

•Highly Technical in System Software & Applications

•Excellent written & verbal interpersonal communication skills

•Information Assurance/Cybersecurity Support

•Computer software and hardware troubleshooting skills

•Provide collaboration & support for various projects

Skills

Technical Skills: Administrative Support, Troubleshooting of system and applications, Database analysis and disaster recovery, Virtual Machine Management, MS Office Suite, Technical Support, MS Dynamics 365, Operating Systems (Windows, Linux, Mac)

Soft Skills: Communication, Team Development, Active Learning, Time management,

Strong Customer Service Orientation, Interpersonal, Self-Motivation, Detail Oriented, Conflict Management, Technical diagnostic skills, Mentoring, Risk management, Analytical and Critical Thinking

Professional Experience

Thermo Fisher Scientific (Full Time 40 Hours) Lexington, MA

Formulation Technician II January, 2021 – Present

Developed expertise in preparing and testing formulations for various products to ensure their quality and efficacy. Responsible for several key duties, leveraging my attention to detail and technical knowledge.

•Developed expertise in preparing and testing formulations for various products to ensure their quality, efficacy, and compliance with regulatory standards, aligning with mission-critical objectives.

•Collaborated closely with cross-functional teams, utilizing troubleshooting and technical diagnostic skills to resolve formulation process issues, ensuring products meet stringent customer and regulatory requirements.

•Contributed to the development and continuous improvement of new and existing products, working closely with R&D and other departments, demonstrating adaptability and a proactive approach to system/process enhancements.

•Performed rigorous quality control checks on formulated products to guarantee consistency, potency, and purity, akin to the precision required in managing critical logistics and information systems in high-stakes environments.

United States Department of Agriculture, Remote (Full Time 40 Hours) Boston, MA

Data Specialist: Internship September, 2023 – January, 2024

•Developed and implemented data cleaning procedures, enhancing data accuracy and integrity by 20%, through the utilization of Python scripts and data validation techniques, ensuring the reliability of mission-critical information systems.

•Collaborated with cross-functional teams to streamline data entry processes, resulting in a 15% reduction in manual errors and increased overall data processing efficiency, akin to optimizing system/database administration workflows.

•Conducted comprehensive data analysis, extracting actionable insights and contributing to strategic decision-making processes, utilizing advanced Excel functions and data visualization tools, demonstrating expertise in managing and maintaining critical data environments.

United States Army (Full Time 40 Hours) Fort Drum, NY

Petroleum Supply Specialist November, 2019 – November, 2023

Managed the safe and efficient handling of bulk and packaged petroleum products, ensuring compliance with safety standards and operational protocols. Operated and maintained critical logistics equipment, including forklift trucks, conveyors, and cranes, to support mission-critical supply chain operations. Conducted regular safety inspections and preventive maintenance on storage facilities, contributing to the overall integrity and functionality of the logistics information systems.

•Oversaw the transportation of sensitive and hazardous material in compliance with US, EU and NATO regulations.

•Conducted principles of anti-terrorism, defensive driving, use of force and combat operations.

•Multi-tasked a variety of duties under adverse conditions according to strict safety and quality control.

•Create platoon shift schedule using data generated from soldiers KPI to assigned tasks during Mission.

•Administer, maintain, and troubleshoot the mission WIFI station.

•Apply data analysis and information processing in relation to mission logistics and items distribution.

•Coordinate and assist in delivering mission/project goal.

•Generate data for guest requirements and facilitate delivery in a timely fashion.

Education

Northeastern University Bachelors (Information Technology) In-Progress (June 2026)

Training Concepts IT Career Start Program May, 2023

United States Army Diploma (Petroleum Supply Specialist) June, 2020

Olabisi Onabanjo University Bachelors (Business Administration) June, 2012

Clearance and Certifications

Google Technical Support Fundamentals January, 2023

Active DoD IAT Level II - CompTIA Security+ August, 2022

Active DoD Security Clearance - SECRET April, 2023

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