Mental Health Customer Service

Email: **********.****@*****.*** Phone: 240-***-****

Summary

Dedicated technical and administrative professional with a proven track record of supporting complex programs and handling sensitive information with precision. Adept at evaluating needs, engaging stakeholders, and implementing improvements to enhance processes and procedures.

Core Competencies

Customer Service

Leadership

Self-Motivation

Initiative

Detail-Oriented

Adaptability

Process Management

System Management

Career Accomplishments

Executed daily training exercises to ensure adherence to procedures and regulations.

Managed radiology scheduling in compliance with HIPAA guidelines.

Adapted processes to reduce risks and improve efficiency.

Engaged with technical staff and end users to gather feedback and identify improvement opportunities.

Handled sensitive and classified information daily without incident.

Demonstrated positive motivation and diligence, contributing to the completion of everyday tasks.

Planned production maintenance and resource schedules.

Analyzed situations and implemented decisive interventions.

Coordinated events involving million-dollar assets.

Professional Experience

Life Change Therapy Now LLC, Frederick, MD

Billing Coordinator (February 2024 - Present)

oManaged billing procedures with meticulous attention to detail.

oEnsured HIPAA compliance through effective communication.

oHandled classified and sensitive information daily.

LMI // DHA Medical Logistics, Ft. Detrick, Frederick, MD

Administrative Specialist / Analyst (July 2023 - January 2024)

oCoordinated top-secret government meetings for military radiologist contractors and vendors.

oCompleted detailed reports on travel, equipment, and finance platforms.

oManaged classified and sensitive information daily.

Walker & Dunlop LLC, Bethesda, MD

Assistant to Senior VP / Insurance Administrator (August 2019 - December 2022)

oProvided comprehensive administrative support.

oDeveloped budget recommendations and monitored expenditures.

oDiligently followed organizational policies and procedures.

Community Radiology-Radnet, Frederick, MD

Insurance Verification Coordinator (August 2017 - August 2019)

oObtained referrals, authorizations, and clinical information from primary care offices and insurance companies.

Bilingual Patient Scheduling Coordinator (May 2014 - August 2017)

oMaintained and managed scheduling systems.

oSupervised scheduling coordinators to ensure smooth operations.

Education

Lincoln College of Technology

Associate Degree in Automotive Mechanics (2012)

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