Support Engineer It

Contact

+919********* (Mobile)

***********@*****.***

Top Skills

Windows 10 & 11

MS Office 365

Meeting & VC Support

Update MS Patches

Vulnerability Scan

LAN

Hardware Laptop & Desktop

Asset Management

SLA

SUJEET KUMAR

US,8/77 Balmiki Camp, Begumpur Malviya Nagar, New Delhi, India

Summary

Having 7.5 years of service experience in IT Industry. Systematic knowledge in the services related to desktop support engineer, IT support engineer.

Experience

TDK India Pvt Ltd

Employed by HITACHI SYSTEMS INDIA PVT. LTD

IT Support Engineer

July 2019 - Present (4 Years 10)

Noida, up, India

Key Skills

Installation, configure and troubleshoot with windows 10 by baramundi application.

All types of Major/Minor Software Installation & troubleshoot.

Installation, configure and troubleshoot local & server printers.

Maintenance & troubleshoot of network in LAN with patch cables, crimping and I/O punching etc.

Monitor performance and maintain systems according to requirements.

Prepare daily calls detail in ticketing portal.

Configuration laptop and desktop with Domain.

hardware troubleshoots with laptop & desktop.

Troubleshooting Support by Remote, telephone & manually.

Maintain & basic troubleshoot with Telephone, EPBX machine.

Manage server, network devices, camera, UPS, EPBX machine.

Manage call log to vender for hardware parts, EPBX machine, Camera, ISP(TATA),

Configuration and troubleshoot mail outlook office 365 with Laptop, Desktop & Mobile.

Configuration and troubleshoot of mail IBM Notes.

Manage video conferencing and troubleshoot with Polycom device.

Manage Meeting & troubleshoot with Jitsi, Cisco WebEx, Microsoft Team, Projector, TV

Manage helpdesk with telephone and mail.

Manage all type IT assets.

Maintain the local inventory records

Manage Update MS Patches in OS monthly base by Baramundi.

Manage Vulnerability Scan month base by Baramundi. Ministry of External Affairs

Employed by Krishna Computer

August 2016 - May 2019 (2 years 9 months)

New Delhi, India

Key Skills

Provide Installation & troubleshoot Any Antivirus & updates.

Provide All types of Major/Minor Software Installation & troubleshoot.

Provide Installation and Maintenance of assembled Desktop.

Provide Installation, Configure and troubleshoot with windows 7, windows 8 and Windows 10.

Provide Installing, configure and troubleshoot local & network printers.

Provide Installation & configure of devices and software.

Troubleshooting experience in desktop, laptop, software & hardware problems.

Maintenance & troubleshoot of network in LAN with patch cables, crimping and I/O punching etc.

Preventive maintenance

Education

10

th

from B S E B Patna in Year 2005

12

th

from N I O S in Year 2012

BCA from Sikkim Manipal University in 2017(Distance Education) Personal Details

Father’s Name Radhe Prasad

Date of Birth 10/4/1989

Nationality Indian

Married status Married

Religion Hindu

Sex Male

Language Hindi, English

Interest Music

Contact this candidate