Credit Cards Computer Systems
Resume:
applications Tforsears Credit cards.
* Provided help with the credit bureau reasons for
decline.
* Provided Judgementals (increases of the line of
credit) for their credit cards.
Convergys
* Handling telephone calls regarding sales, have
also assist customers in the selection of products
that would best suit their business or personal
needs.
* Taken orders over the phone and helped the customer
navigate around website.
* Utilized computer systems to assist with pricing,
availability and product selection and tracking the
orders for delivery purposes.
* Resolved pricing situations for the customer
* Done price matching with various web sites using
company policy
* Resolving issues with problem orders, such as
exchanges for wrong items delivered or damaged items
and late delivers
* Processed workflows/orders for banner/logo's and
websites
* Helped with claims and researching for adjustments
to accounts
* Assisted in training employees with claims
* Training the agents to set consultation Appointments
* Tech resolution on the phone for cable and internet
issues for AT&T U-verse.
* Set appointments for technical service
* Set consultation appointments the designers for
websites
* Train Agents for Digital Express (Postcard mailers)
* Train agents for creating the consultation
appointments
* Created the training materials for the consultation
appointments
Professional Profile
* Highly organized and dedicated, with a positive
attitude
* Able to handle multiple assignments under pressure
* Multi task various computer web sites
* Have excellent oral and interpersonal communication
skills
* Thrive on working in a challenging environment
EMPLOYMENT HISTORY
*Amazon 10/2021 to current
*FYDA Freightliner 3/2019 - 10/2021
*Radial 2017 - 2019
*Sears/CitiBank 2015 - 2017, 859-***-**** 4600
Houston Rd,Erlanger,KY 41018
*Convergys 2007 - 2015 1101 Pacific Ave, Erlanger Ky
*Customer Service Representative, Staples Inc. 2002 -
2008 7910 Kentucky Dr. Florenct ky 41042
*Waitress, part time for Frisch's
*Computer Report Printout, St. Elizabeth Hospital
*Data Entry, Data Connections
*Manager, McDonalds Greater Cincinnati Airport
Contact this candidate