Deputy Manager Customer Relationship

VIBHA SINGH

Deputy Manager at ICICI Bank, Sector 18

Noida

Banking Experience: 6 Year(s) 0 Month(s)

Overall Experience: 8 Year(s) 6 Month(s)

Mobile no: +91-959*******

Email id:

**************@*****.***

“Professional Experience of approx. 6 Years in Retail Banking Service, Customer Operation and Branch Handling. Extensive Knowledge of Portfolio Management, Financial Transactions, Cross Selling of LI, MF & CASA, Customer Relationship, NRI clients handling, FOREX, Corporate client handling with ICICI BANK " PROFESSIONAL SYNOPSIS

An enthusiastic and dedicated professional having excellent communication & managerial skill, good analytical abilities to approach & solve the problem, flexible and adaptable in tasks undertaken, keen to undertake higher duties, Excellent communication, interpersonal and presentation skills. ROLES & RESPONSIBILITIES AT ICICI BANK

Provide first point of contact for customers

Handling NRI clients

Handle transactions / FOREX

Answer client questions and resolve issues

Cross sell bank products.

Process necessary paperwork.

Verify information ATM and debit card applications.

Balance customer cheque books.

Responsible for ongoing development and delivery of sales and product training in conjunction with the product development group.

Develop and implement sales initiative programs to drive sales/ product goals.

Assisted in preparation of specialized types of funds, such as pay orders and traveller’s checks

Learn about new and existing products related to banking.

Reconcile daily batches and resolve variances.

Balancing all money transactions & paperwork.

Safeguarding the cash draw & Maintaining an adequate cash drawer at all times.

Reconciling transactions according to the bank’s procedures ACADEMIC QUALIFICATION & WORK EXPERIENCE

Working with ICICI Bank since March 2022 to till date.

Worked with Axis bank as Assistant Manager (Oct 2018 to Jan 2022)

Certification in NSDL (Depository) During campus at manipal.

Certification in Mutual Fund (NISM Series V-A). During Campus at Manipal.

Post Graduate diploma in banking services (Oct 2017 to Oct 2018, including 3 month on the job training at axis bank branch DB gupta road)

During This two year MBA from SMU, Was preparing for govt job side by side, taking classes from Mahendra guru Mukherjee nagar north delhi.

MBA in HR and Marketing from SMU ( May 2015 to May 2017)

Worked as HR & Admin Career Desire Resources May 2014 to April 2015.

Graduate, Degree of Bachelor of Arts, University of delhi (SOL) – 2013

Computer Faculty July 2011 to April 2014, With Graduation since it was not regular.

1 Year Diploma in Computer Application Completed in 2011 with graduation, since not taking regular classes. ( June 2010 to June 2011)

12th (Senior school certificate examination) (Result May 2010) - 2010

10th (Secondary school examination) (Result May 2008) - 2008 IT & SOFTWARE SKILLS

Skill Name proficiency Last Used

General Software’s

Excel Expert 2022

PowerPoint Expert 2022

Microsoft Office Expert 2022

Photoshop 7 Expert 2016

Graphics Corel Draw X5 Expert 2016

Animation Macromedia Expert 2016

Accounts Tally Expert 2014

Banking software’s:

CRM, FINACLE, SAKSHAM Expert 2022

I- VIEW, OMNI WORKFLOW Expert 2022

PERSONAL DETAILS

Name: Vibha Singh

Gender: Female

Marital Status:Unmarried Date of Birth: 22/01/1992 Mobile: 959-***-****

LinkedIn Profile: https://www.linkedin.com/in/vibhasingh-74404bb5 HOBBIES

Making Friends, Cooking, Surfing Internet, travelling, watching movies, dancing, singing travelling, exploring new places around the country.

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