Technical Support Team Leader

Fernando Estévez

Añasco, PR 006**-***-*** **** **********@*****.***

PROFESSIONAL

SUMMARY

A highly motivated individual with excellent communication skills, I am a fast learner, problem solver, team-oriented and team leader, I am self-motivate, energetic, and adept at multi-tasking. Patient and diplomatic, I genuinely enjoy working with people in person and across various communication platforms. Fully bilingual in Spanish and English, I successfully implement solutions when faced with challenging situations. My focus and attention to detail contribute to my effectiveness.

SKILLS

• Computers skills, strong

knowledge on online and AI

platforms

• Translating skills

• Training development aptitude

• Technical Support

• Audio and video creator

• Shipping procedures

• Staff education and training

• Sport Coach

• Complaint resolution

• Order Fulfillment

• Good listening skills

• Administrative support

• Creative problem solving

• Credit card processing

• Inbound and Outbound Calling

• Recordkeeping strengths

• Medical terminology knowledge

• Key holder experience

• Artist

WORK HISTORY

ENTERTAINMENT 11/2000 to CURRENT

• Songwriter, performer, video and photo edition, sound technician, stage management, festival organizer and crew.

SURF INSTRUCTOR 10/2021 to 10/2024

• Bilingual coach, teacher and lifeguard for different surf schools and privet business working with students from all around the world In Rincón Puerto Rico

CUSTOMER SERVICE REPRESENTATIVE 10/2019 to 10/2020 MDF Instruments (Medical Equipment Store) Rincon, PR

• Provided primary customer support to international customers in fast-paced environment.

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• Shipping and handling of units and it's replacements parts NONPROFIT ORGANIZATION VOLUNTEER, LIDER AND SPANISH INTERPRETER

PR Surf Culture 10/2021 to CURRENT

• Legend Surf Classic volunteer for kids surf camps Hurricane Maria’s Añasco, PR 09/2017 to 03/2018

• I was a volunteer and interpreter, providing shelter, food and comfort to people affected by the disaster. Collaborating with various government agencies, Federal agencies, the Red Cross and nonprofit organizations. HUMAN RESOURCE'S ASSISTANT 06/2005 to 10/2012

Government of PR Añasco, Puerto Rico

• Managed employee attendance, vacation time and sick leave

• Direct assistant to the main office

• Training and support to employees.

EDUCATION

UNIVERSITY OF PUERTO RICO AGUADILLA 12/2005

Human Resources Bachelor Degree and a Minor in Marketing ADDITIONAL

INFORMATION

Proficient in Mac and PC environments with knowledge of numerous media, software's and online platforms like Microsoft Office, AI, Deliverr, Shopify, Amazon sales and orders, USPS and FedEx online accounts, Seller Portal, Stamps, Mainchain, Magento2, Olark, Salesforce, Endicia Connect, RingCentral, Microsoft Office, Protools, Logic, Studio One, Photoshoop, Lightroom among others.

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