Customer Support Quality Control

Savannah Burton

SUMMARY

Highly skilled Sheet Metal Mechanic with experience in assembly, fabrication, and quality control. Strong communication and customer support abilities. Seeking a challenging position to utilize expertise and contribute to the success of a company.

SKILLS

• Solid communication skills

• Customer support

• Call center operations

• Documentation and reporting

• Payment processing

• Membership renewals

• Assembly

• Clean Room

• Blueprint Reading

• Press Brake Machine

• Fabrication

• Manufacturing

• Windows

• Materials handling

• Mechanical knowledge

• Hand tools

• Lean manufacturing

• Quality control

• Machining

PROFESSIONAL EXPERIENCE

Sheet Metal Mechanic/Foreman The Royce Company - Knightdale, NC

March 2021 to Present

Responsibilities:

• Pull inventory and run parts through the machines

• Label and bend parts according to specifications

• Ensure accuracy and quality of finished products

Flagger/Traffic Control Wright - Durham, NC

October 2020 to March 2021

Responsibilities:

• Maintain traffic flow and ensure safety in construction zones

• Direct vehicles and pedestrians according to traffic control plans

• Communicate effectively with team members and drivers

Assembly Line Worker Caterpillar - Sanford, NC

February 2019 to August 2020

Responsibilities:

• Implement well-organized assembly strategies to meet production targets

• Position and align components accurately for assembly

• Verify compliance with design specifications and quality standards

Assembly Worker Moen Incorporated - Sanford, NC

January 2018 to February 2019

Responsibilities:

• Perform assembly tasks according to standard operating procedures

• Inspect finished products for defects and ensure adherence to specifications

• Maintain a clean and organized work area

Customer Service Representative Conduent - Cary, NC

August 2017 to January 2018

Responsibilities:

• Maintain and update customer database with accurate information

• Research and resolve customer problems and requests

• Handle customer complaints and provide appropriate solutions within specified time limits

Sheet Metal Mechanic Hill Air Force Base - Clearfield, UT

April 2016 to July 2017

Responsibilities:

• Perform quality finishes by trimming and deburring assembled parts

• Prepare metals for industrial processes by cleaning and removing impurities

• Use power tools to grind, sand, and polish metals, plastics, and wood products

EDUCATION

High School Diploma Bonneville High School - 2015

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