DG
Deirdre Glass
************@*****.*** 502-***-**** CLARKSVILLE, IN 47129
Summary
Dedicated professional with over two decades of experience in healthcare administration and customer service roles. Skilled in processing patient enrollment forms, verifying information following HIPAA regulations, and effectively communicating with patients and healthcare providers. Proven track record in handling denials, appeals, and insurance verification. Experienced in billing, AR follow-up, and training new hires. Proficient in data entry and handling various reports. Seeking a challenging position where I can leverage my expertise to contribute to a dynamic team and support the delivery of quality patient/customer care. Skills
Medicaid Reimbursement Expertise
Proficient in Data Entry Operations
Collaborative Team Player with
Effective Management Interaction
Skilled in Enrollment Verification
Processes
Positive Attitude and Professional
Demeanor
Self-motivated and Productive with
Minimal Supervision
Capable of Independent Work and
Decision Making
Experience
Uber Partner -September 2021 - Current: Delivered exceptional transportation services to a diverse clientele across Kentucky and Indiana, ensuring safe and comfortable journeys. Recognized for outstanding reliability, punctuality, and adherence to safety protocols. Nessco Resource Staffing Service/KnippeRx - Patient Advocate 9/2023 – 2/2024 2024 Review, process, and verify patient enrollment forms for the Patient Assistance Program (PAP), ensuring HIPAA compliance. Manage approvals, denials, and treatment scheduling, handle inbound/outbound calls, and report adverse events/complaints.
RemX- Billing A/R and Payment Poster 3/ 2020 – 1/ 2021 Print encounters and file for billers. Review remittance for denied claims Call insurance to verify denials or request insurance to reprocess. Post payments from the remit. 360Care Billing Payment Poster 5/2019 – 4/2020
Post cash and credit card payments from patients and insurance companies Inbound / Outbound calls. Scan and copy payments
Clark Memorial Health Medicaid Billing Specialist 9/2001-2-2019 Bill inpatient/outpatient claims; A/R Follow-up; appeal denied claims; Train new hires HUMANA INC Military Enrollment Specialist 8/1988 – 9/ 2001 Data Entry – enrolled military families for insurance; Correct and add changes per request of insured Contact the insured for additional information; Work on various reports as assigned Handle billing-related tasks such as printing encounters, reviewing remittances, calling insurance companies, posting payments, etc.
Education
Indiana State University – Business Management 1984-1985 Jeffersonville High School – General Graduated 1984