Customer Service Supervisor
Resume:
Tammi Audette
Davenport, FL *****
**********@*****.***
Supervisor with years of experience in overseeing store operations and enhancing customer satisfaction. Skilled in inventory management, team leadership, and policy enforcement, fostering a supportive and productive work environment. Committed to driving operational excellence and promoting skill development among team members.
Work Experience
Customer Service Supervisor
Wawa Inc-Poinciana, FL
March 2023 to July 2024
• Oversee store operations, manage cash flow, and ensure financial accuracy.
• Optimize staff deployment based on strengths and weaknesses for peak efficiency.
• Coordinate and verify shipments, ensuring timely and accurate inventory updates.
• Generate and manage store orders, maintaining adequate stock levels and packaging supplies.
• Facilitate secure cash handling, including deposits and armored carrier deliveries.
• Eager to learn quickly and work diligently, consistently meeting deadlines with a positive attitude and strong work ethic.
• Lead customer service initiatives, enhancing client satisfaction and driving repeat business through personalized interactions.
• Implement and enforce store policies, ensuring compliance and operational excellence across all shifts.
• Mentor and train team members, fostering a supportive environment that promotes skill development and teamwork.
Night Supervisor
Wawa Inc-Poinciana, FL
January 2021 to March 2023
• Assigned tasks to overnight associates, ensuring compliance with food safety standards.
• Managed cash handling, counted safes and registers, ensuring financial accuracy.
• Checked in vendors and resolved customer issues promptly, enhancing service satisfaction.
• Monitored food quality and freshness, meeting state and company standards.
• Improved operational efficiency through effective team coordination.
• Led overnight team to ensure compliance with food safety standards, resulting in zero violations during tenure.
• Optimized nightly operations, boosting productivity and minimizing downtime through strategic task allocation.
• Enhanced customer satisfaction by promptly addressing and resolving issues, leading to positive feedback and repeat business.
• Trained and mentored overnight associates, fostering a collaborative environment and boosting team morale.
• Monitored food quality and state standards, achieving zero violations and maintaining high customer satisfaction.
Lead Customer Service Associate
Wawa Inc-Poinciana, FL
January 2017 to January 2021
• Managed shift operations, ensuring security and compliance with discount policies, enhancing overall efficiency.
• Improved customer satisfaction by monitoring feedback and implementing effective survey processes.
• Supported management in various tasks, contributing to team success and operational excellence.
• Provided exceptional customer service, resolving issues promptly and maintaining a high level of client satisfaction.
• Proactively resolved customer issues, significantly elevating client satisfaction and loyalty. Education
High school diploma
North Attleboro High School - North Attleboro, MA
September 1980 to June 1984
Skills
• Supervising Experience
• Cash Handling
• Leadership
• Customer Service
• POS
• Food Safety
• Hospitality
Certifications and Licenses
ServSafe
January 2018 to December 2028
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