Customer Service Entry Level

Anitha.J

Cell: 762-***-**** Email: *******.*****@*****.***

PROFILE OF SKILLS

• I have Masters in Sceince and Certficate in computing and looking for an entry level position with challenges and continuous growth.

• Strong organizational, problem solving, decision making and critical thinking skills with ability to prioritize tasks in a fast-paced environment.

• Quick learner, Self-motivated and able to work in a team and individually as per requirement.

• Excellent interpersonal and written communication skills with the ability to work in cross functional teams.

TECHNICAL SKILLS

• Strategic Planning • Data Analysis • Web Based Reporting tools

• Forecasting and Planning • Business

Planning

• Troubleshooting

• MS Office

• Microsoft Excel

• MS-Windows 7/XP/2003/2000

• Customer service

• Excel Spreadsheets

PROFESSIONAL EXPERINCE

Carmel Clay Schools

Indiana

Substitute Teacher

August 2023- Present

• Study and follow the curriculum and lesson plan as provided by the absent teacher.

• Assign classwork and homework.

• Take attendance according to school policy.

• Keep track of students progress and write down information that' ll be useful to the regular teacher.

• Report any incidents regarding students behavior in and out of the class room.

• Maintain a tidy and safe class environment for students.

• Oversee school equipment and ensure students use it properly. BCforward, Indianapolis

Indiana 46280

April 2023 to June 2023

Test Scorer

• Assessed standardized test admininisterd to elementary through high school students.

• Evaluated student responses to subjects related to open-ended questions according to the scoring guide.

• Secured testing materials to maintain confidentialiality and integrity. Kroger, Carmel, Indiana,USA

September 2019 – Present

E-Commerce (Clicklist) Clerk

Responsibilities:

• Select and gather products for customers ' online orders in the most efficient manner with attention to freshness and quality.

• Answering the calls more than 60 of the customers for any changes in their online orders and updating those changes in the system

• Recommends fresh produce as well as non-produce items throughout the store to customers to ensure they get the products they want and need.

• Adequately prepare, package, label, and inventory merchandise.

• Usage of Excel for organizing incoming orders, tracking order status, stock levels, generating packing lists or invoices and in updating product availability and generating inventory reports. It helps in tracking customer inquiries, complaints, return requests and resolutions and allowing them to maintain a record of customer interactions and ensure timely follow-up to provide excellent customer service.

• Label, stock, and inventory department merchandise.

• Report product ordering/shipping discrepancies to the department manager.

• Stay current with present, future, seasonal and special ads.

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.

• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notify store management.

• Report all safety risks or issues, and illegal activity, including robbery, theft or fraud. Lilly, The School, Chanda Nagar, Hyderabad, India June 2015 - April 2016.

• Worked as Elementary school teacher.

Vikas -The Concept School, Bachupally, Hyderabad, India June 2011 – May 2013

• Worked as science teacher for Middle School.

Responsibilities:

• Devised lessons which captured the children’s imaginations for e.g. preparing scenes from well-known works or scenes from practical events and having the children act them out.

• Communicating with Students,as well as parents or guardians regarding student progress and development,grading tests,quizzes, and assignments, and developing educational lesson plans.

Sentia The Global School, Mar 2011 – May 2011.

Worked as a Counsellor(HR)

• Interacting with students and parents regarding their needs and assisting and guiding them with any queries or requests.

EDUCATION

Master of Sceince

Bangalore University, Jnanabharathi, India

Certificate in Computing

Ignou Open University Delhi, India

Contact this candidate