Customer Service Agent

Shakia I. Zachary

**** * ******* ** *** L**, Decatur, GA 30032 678-***-****

*************@*****.***

Summary

A productive individual with over 20 years of customer service, over 5 years of retail and over 5 years of clerical/ administrative experience. Excellent communication and documentation skills and excellent problem solving skills with the ability to develop methods of improvement while producing quality work. Experience

Customer Service Agent

1/2021-3/2023 Convergent USA Renton, WA

act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency Crew Member

3/2018 – 11/2020 Five Guys Sandy Springs, Georgia

Perform essential duties in many different areas within the restaurant, including the cash register area, grill, dressing station, fry station, lobby and morning prep area, and provide friendly, fast and accurate service in order to ensure an excellent customer experience Education

Frank H. Morrell Irvington, NJ General Academics

Florida Community College Jacksonville, FL Nursing Georgia Perimeter College Clarkston, GA Nursing

References

References are available on request.