Customer Service Representative

Rolando Herrera Jr.

*** ***** ***** **. *** Benito, Texas 78586 956-***-**** *******@*****.***

Objective

To obtain a fulltime position as a Customer Service Representative. Education

ASSOCIATES EXPECTED GRADUATION 2023 TEXAS STATE TECHNICAL COLLGE HARLINGEN HIGH SCHOOL DIPLOMA JUNE 2020 SAN BENITO HIGH SCHOOL Skills & Abilities

• Excellent communication skills

• Punctual

• Resourceful and Insightful; adapt quickly to challenges.

• Innovative, enthusiastic, and uncompromising work ethic.

• Spanish skills- Beginner

• Excellent physical state allows heavy lifting

• Rapid at learning new skills

• Excellent customer service skills

• Office 360 Skills.

Work Experience

First National bank. Virtual bank teller customer service. Brownsville Tx. May 2023-Dec2023 Answered calls daily, in hopes of assisting customers with banking issues, like claims and fraud, activating cards, and explaining benefits and banking fees and rewards and etc. Willacy county state jail. Correctional officer. Raymondville,Tx. June2022-May 2023 reintegrated inmates to society, by observing and correcting inmates behavior in the facility. Also assisted in transportation to hospitals and other facilities.

Maximus Customer Service Representative Brownsville, TX Oct. 2021- june2022 Assist by providing healthcare information to millions of Americans who need to maneuver through complex healthcare plans such as Obama Care or Medicare. Responsible for membership enrollments, and communication with IRS and Social Security Administration. Allied Security Security Brownsville, TX Aug.2020-Oct.2021 Full time employee who patrolled and protected assigned property, promoted, and enforced safety and security and acted as a visible deterrent against irregular activity. Stronghold Security Security South Padre Island March 2020-Aug. 2020 Full time employee who patrolled and protected assigned property, promoted, and enforced safety and security and acted as a visible deterrent against irregular activity. Golden Corral Server/Cashier Harlingen, TX Aug. 2019-March 2020 Present the menu, answer questions, and make suggestions regarding service. Respond to any additional requests. Total bill accepts payment following established guidelines. Certificates

• Level 2 Security

• Level 3 Security

• OCAT Certified

• PATH Certified

References Available Upon Request

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