Assistant Teacher Customer Service

Career Objective:

Seeking a challenging career with an organization that provides an opportunity to grow in the teaching industry.

Educational Qualifications:

Bachelor of Commerce from Osmania University, Andhra Pradesh, India

Professional Experience:

Employer: Gloden Harvest, Milpitas

Duration: May 2023 to till date

Designation: Assistant Teacher

Description:

Assist the Head Teacher with providing the children with a prepared environment.

Prepare classroom activities and curriculum according to the Head Teacher's direction.

Assist with individual and/or group activities to stimulate growth of the children in social emotional and academic areas.

Coordinate daily games and fun activities for 3-to 4-year-old students.

Maintain attendance and progress records for weekly reports.

Employer: Riverstone, Lone Tree, Denver

Duration: Sept 2021 to Aug 2022

Designation: Assistant Teacher

Description:

Plan and prepare daily lessons and activities for 3- to 5-year-olds.

Coordinate daily games and fun activities for 3- and 5-year-old students.

Maintain progress notes on each child’s health, behavior, and development.

Create a nurturing environment to meet children’s social, physical, and emotional needs.

Employer: Sree Vidyanikethan School, Hyderabad

Duration: July 2011 to May 2013

Designation: Office Assistant

Description:

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, keep records of collections.

Setup and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Locate and attach appropriate files to incoming correspondence requiring replies.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Provide services to teachers, such as order placement and account information.

Order and dispense office supplies.

Employer: ADP India, Hyderabad

Duration: March 2006 to July 2007

Designation: Customer Service Representative – FSA Claims

Description:

Responsible for filing additional claims that are in a pending status until all required information is received.

Responsible for pulling files and paid them when required information is received.

Organized and reviewed medical claims for completeness, accuracy, and took appropriate action to ensure procedures are followed.

Assisted Customer Service Representatives by answering telephone inquiries concerning the status of medical claims, procedures for submitting claims, procedures for submitting appeal letters for then claims are denied for payment.

Assisted Medical Claims Examiners in reviewing approved claims for payment, ensuring information is accurate.

Submitted numerous suggestions to MID (Management Information Department) in the elimination of duplicate payment of claims and to correctly identify Legal cases.

Skills:

MS Office (Word, Excel )

Languages Known:

English, Hindi, Telugu.

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