Customer Service Patient Care

Angela Perez Melendrez

**** ****** **. ** ****, CA. 91941 **************@*****.*** 619-***-**** Self-Motivated, highly trained professional in conjunction with a formal education in the area of Allied Health, Psychology and Customer Service. EXPERIENCE

Lead Medical Technician/Phlebotomist, CRT Plasma El Cajon—Jan2023, Present day Experienced Phlebotomist adept at managing medical supplies, conducting Quality Review Procedures on records, and performing laboratory tests with a focus on safety. Ensures strict compliance with OSHA requirements for needle use and disposal. Specialized in briefing applicants on proper collection procedures and conducting direct urine observation. Proficient in maintaining meticulous records, verifying identities through biometrics, and working effectively in restrictive clothing. Adheres rigorously to Phlebotomy SOPs to uphold the highest standards of patient care.

Lifeguard, The Salvation Army- Kroc Center, San Diego, CA. — Feb. 2022- December 2022

Responsible for maintaining a safe work environment throughout the facility by providing basic life support care and first aid to guests in need. As well as responsible for performing maintenance on pools while handling chemicals.

Security Guard, Elite show services, San Diego, CA. — September 2021- March 2022 Conduct screening of guests and their personal belongings as they attend special events such as concerts to ensure compliance with agency regulations. Cashier, Rubio’s Coastal Grill, San Diego, CA.— November 2016- September 2021 Experienced in a high paced work environment where there is constant activity throughout the day. Able to take complaints from customers and effectively communicate it to management in order to resolve an ongoing issue.

Medical Aid, Servicios Médicos Municipales, Tijuana B.C, Mexico. — June 2018- July 2019

Worked in a healthcare environment assisting nutritionists and psychologists with the organization of their patient records, transporting lab samples and scheduling follow up appointments. As well as playing a major role in the assistance of translation due to language barriers.

VOLUNTEER

Phlebotomist, Marine Corps Recruit Depot, San Diego-December 2-Dec 30 2022 Assisted with twice a week new incoming recruits required blood draw, Daily in clinic venipuncture for routine, and preforming STAT collections.Daily cleaning and stocking up keeping a organized professional clinical environment. Translator, Sharp Grossmont Hospital, La mesa, CA — January 2021- February 2021 Translated vital information for patients that were getting their covid vaccinations during the peak of the pandemic. Was able to effectively communicate with various patients as there was a lot of confusion regarding the vaccines at the time. EDUCATION

U.S Colleges, San Diego, CA- October 2022

Phlebotomy Technician certification & license

Southwestern college, Chula Vista, Ca. -June 2021

CPR & BLS Certification

Grossmont College, La Mesa, CA.- January 2020- March 2021 Began to pursue an associates degree in psychology. SKILLS

-Fluent in both English and Spanish.

-Able to perform well under pressure and follow command structure.

-Able to effectively communicate with team members and leaders regarding any topic.

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