Customer Service Business Analyst
Resume:
Skills
Customer service, Communication skills, Food service, Computer literacy, Restaurant experience, Documentation review, Leadership, Microsoft word, English, Guest services, Microsoft excel, Microsoft Word, Microsoft Outlook, Microsoft Office
Experience
Business Analyst
Bayer Motor Company • Comanche, TX
11/2023 - 01/2024
Designed and implemented a project management methodology that increased customer retention and led to a 45% increase in revenue
Increased company revenue by managing the strategic relationship with the company's two largest clients Developed a new customer service training program that increased the speed at which call center operators could answer customer calls by 67 %
Collaborated with the marketing department to create a new advertising campaign that resulted in a 35 %increase in sales
field service dispatcher
Shoppa's Material Handling • Brownwood, TX
05/2023 - 08/2023
Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Performed sales analytics and provided recommendations that increased sales by $[x] Created a new customer database by entering customer information into a database Developed and trained 3 new customer service representatives on the proper handling of customer inquiries Handled customer inquiries, answered questions, and resolved problems in a timely manner 911 dispatcher
Comanche County Sheriff's Office • Comanche, TX
12/2010 - 05/2023
Evaluated and provided care for patients in the emergency department, providing immediate care to prevent long-term complications
Detailed and recorded patient histories in electronic medical records. Stood in for absent staff members to conduct one-on-one instruction in all subjects Educated on a variety of topics related to geriatric care, including exercise and nutrition Continually updated a leadership resume and honed skills by participating in various management trainings Researched and remediated vulnerabilities and found solutions to increase application security and performance Maintained a database of issues from internal and external testers, and participated in the development of an issue-tracking system that effectively managed testing during the software development lifecycle dispatched for 13 agencies including police, fire, and ems services. entered in paper work in state ans federal and local computer data bases. worked 12 hour shifts by my self 85 percent of the time. Education
high school
Comanche high school • Comanche, TX
Katy Cunningham
************@*****.***
Comanche, TX
Co a c e g sc oo Co a c e,
05/2007
3.4 gpa
Certificates
master telecommunications operator, cpr certified
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