Current Lead Server, Hospitality Expert with 10+ years experience

Nicole Borgman

P: 989-***-**** E: *************@*****.***

Experience

MillerKnoll, Inc.

Marigold Lodge, Holland, Michigan - Lead Server June 2018 - Current

● Responsible for tracking wine and beer inventory weekly.

● Serving guests of MillerKnoll, Inc., retirement parties and business groups.

● Cultivate a fine dining experience for MillerKnoll Leadership and Board of Directors. Grand Valley State University

Alexander Calder Fine Arts Center, GVSU - Student Assistant August 2013 - May 2017

● Grading quizzes, inputting grades and keeping files organized in the office. Suburban Inns

Courtyard Marriott Downtown, Holland, Michigan - Front Desk Manager February 2017 - May 2018

● Making weekly schedules and supervising 10 employees.

● Checking-in guests, checking out guests and working with the FOSSE system.

● Helping in The Bistro when needed, making food and serving drinks.

● Organizing the office and helping with tasks to assist the General Manager and Assistant General Manager.

Courtyard Marriott Downtown, Holland, Michigan - Suburban Inns Intern August 2016 - January 2017

● Over the course of 3 months, trained with Housekeeping, Maintenance, Front Desk, The Bistro, Human Resources, Marketing, Revenue Management, and Corporate Management. Big E’s Sports Grill, Holland, Michigan - Hostess, Server, Expeditor April 2016 - August 2016

● Seated and greeted guests, cleaned tables, prepared orders, delivered orders to tables, greeted and served guests within the 48-table restaurant.

● Junior internship completed here through Grand Valley State University. Holiday Inn Express, Holland, Michigan - Front Desk Representative August 2014 - April 2016

● Making reservations, checking guests in/out of rooms, giving recommendations about local attractions, and going above and beyond with customer service.

● Sophomore internship completed here through Grand Valley State University. Education

Grand Valley State University, Allendale, Michigan Graduation date B.S., Hospitality & Tourism Management, Lodging Emphasis April 28th, 2017