Technical Support Desktop
Resume:
JAYAPRAKASH M
Near old Bustand,
Ponneri,
Tamil nadu-601204.
Email:*************@*****.***
Mobile +91-988*******.
Professional summary:
Having 5+ years of experience across System Administration, Troubleshooting, System Configuration & Technical Support Operations targeting optimal operational performance & client satisfaction.
Professional Experience:
Working as system administrator in INTRONSOFT LLP at Madurai from Aug 2021 to mar 2024.
Worked as Associate consultant in INFRASOFT TECHNOLOGY PVT LTD Chennai from FEB 2019 to AUG 2019.
Worked as Desktop Support Engineer in, MICROCOMP INFOTECH PVT LTD in Chennai from March 2017 to Dec 2018.
Education:
Bachelor of Engineer in Computer Science Engineering from J.N.N Institute of Engineering (2014).
DIPLAMA from Vel Tech Polytechnic College Avadi Chennai-600062 (2011).
SSLC from Devangar Higher Secondary School Neeravi (2006).
Technical courses:
Successfully completed the training of service maintain of LAPTOP/PC at NISC TECHNICAL SERVICE CENTER in GUINDY.
Training done in CCNA at SANSBOND NETWORKING INSITITUTE in CHENNAI.
Training done in MCSA at SANSBOND NETWORKING INSITITUTE in CHENNAI
Windows Administrator:
Installation, Configuration and administration of Microsoft Windows client (Win 7/Win 8) and Windows Servers 2012/2012 R2 / 2016 for multiple purposes in single or multi domain platforms.
Implemented Microsoft DHCP DNS domain trust relationship fault tolerance, file and print services, user and group management.
Maintain Microsoft Active Directory Environments, Utilize Active Directory Domain Services, Users and Computers.
Provide End Users with hardware and software support on time within the support SLA.
Built installed and configured servers managed them remotely for software upgrades and patches. Tested antivirus updates, OS patches in test environment before Deployment.
Hands-on experience in Installation and Configuration of Active Directory, GPOs, DNS, FTP, Terminal server, WDS and various Microsoft Applications and troubleshooting issues with them.
Active directory users and group management, Performed user account Creation, deletion configuration and NTFS permission for all users in the domain.
Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users.
Day to day admin and monitoring of network issue. Planning future improvements, suggesting IT solutions to business problems.
Desktop Support Engineer:
Basic technical support at network level: LAN, WAN, WLAN, ROUTERS, SWITCHES.
Assembling of PCs, Installation of memory and hard drive on the client machine.
Configuring, Administrating Domain User Permission, Security Group Management, File Server Access Permission and Security.
Identifies, troubleshoots and resolve hardware and printers on client machines.
Implementing and Configuring Page file, share drives Permissions, Scheduler.
Manage Wireless Connectivity by setting the Channel, SSID and Security and configuring Access Point.
Manage network and shared printer in print server.
Mail client: MS outlook 2007/2010/2013 /2016 configuration and troubleshooting related issues.
Monitor High CPU usage, Event log and result log file to troubleshoot issues.
Escalate application issues to product team and follow-up to closure.
Configuring & Troubleshooting of Desktop and Laptop Environment.
Technical Skills:
Expert configuration in STP, RSTP, MSTP Switch level configuration.
Good understanding of OSI MODEL TCP/IP protocol suite (IP, ARP, ICMP, FTP, TFTP)
Well understanding switching concept and routing concept
Basic switches configuration and VLAN configuration in cisco switches
Personal Particulars:
Date of Birth : 19th may 1989
Father’s Name : MARAIYA P
Permanent Address : #10, Athaullasha cross street,
Ponneri - 601204. Languages Known : Tamil and English.
Strength : Quick Leaner and Smart working.
Declaration:
I hereby declare that the details furnished above are true to the best of my knowledge and belief.
JAYAPRAKSH M
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