Data Entry Service Representative

Creighton Prosper

Dallas, TX *****

**********@*****.***

+1-214-***-****

Self-driven 9+ years of experience in back office including clerical, dispatching, troubleshooting, collections and data entry. Hoping to use my wealth of experience to attain employment. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Dispatcher/Customer Service Representative

Answering US-Dallas, TX

September 2019 to Present

• Coordinating pick ups & deliveries

• Communicating with customer with statues updates

• Reviewing carrier logs

• Scheduling techs for upcoming appointments for at&tand troubleshooting Wi-Fi modems for current customers while following company guidelines using 12 step resolution

• Scheduling former Dallas police officers for counseling offered by Dallas police association • Data entry and scheduling for multiple attorney offices, clinics, and independent plumbers. Collections Representative

Dr. Green Collections-Dallas, TX

February 2016 to August 2019

• Contacting clients to collect on passed due invoices

• Data entry

• Scheduling new services

• Executed sales with proper knowledge of products & promotional discounts

• Promoted to receptionist/administrative duties during busy hours. Researcher

Flake Wilkerson-Dallas, Tx

January 2013 to February 2016

• Taking inbound/outbound calls from union workers.

• Easy troubleshooting for password reset

• Using tools such as active listening when resolving any emerging problems.

• Answering clients questions and concerns

• Managing client's needs and generating monthly progress reports in a time sensitive environment. • Updating clients accounts

• Processing union fees

• If needed job placement recommendations using company data base suggestions. Education

High school diploma

Lincoln High School

Class of 2004 Dallas, Tx

Skills

• Microsoft Outlook

• Research

• Writing Skills

• Typing

• Cold Calling

• Data Entry

• Administrative Experience

• Microsoft Word

• Microsoft Powerpoint

• QuickBooks

• English

• Freight

• Logistics

• Dispatching

• Transportation planning

• GPS

• Transportation management systems

Certifications and Licenses

Certified Freight Dispatcher

January 2019 to Present

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