Customer Service Representative
Resume:
Mubua Benedicte Phiri
Atlanta, GA
***************@*****.***
Qualifications:
Bi-lingual French Strong Customer Service Skills
Trainer Detail Oriented
Positive Attitude Time Management Skills
Problem Resolution Tech Support
Work Experience:
BAKKT LLC (Bank of America Travel Center): December 2022 – Present
• Customer Service Representative: Book flights, hotels, rental cars and holiday activities, and also, I do cancellations or exchange of travels (flights, hotels, cars). Deliver excellent customer support through various channels i.e. mail and chat. Assist customers experiencing issues with points redemption, etc. Report issues that are surfaced by customers, including complaints, site production issues, etc.
Troubleshoot issues that arise for existing orders. i.e. item not delivered, items arrived damaged, etc.
Opportunities for growth within the organization.
Thred Up: February 2020 – December 2022
• Lead: I was responsible for the employees in the return processing and accessory photo and itemization area. Highly involved in the processing of return forms. Making sure all requested areas are filled, signed, and dated. I made sure these departments are run efficiently and the employees were performing and productive. I counseled and coached the employees and also review performances on a weekly basis to ensure metrics are met.
• Trainer: My responsibilities were to ensure all new hires were onboarded correctly. I led the training classes on a weekly basis, trained the new hires for various areas of the warehouse including picking, packing, itemization, photo studios. return processing.
Jack Taylor’s Toyota: February 2019 – February 2020
• Service Advisor in the Service and Parts department: I scheduled appointments and worked with customers when they brought their vehicles in for service. I also ordered parts and inventory when necessary. I provided service estimates and communicated with auto mechanics and customers effectively.
Macy's: June 2017 – January 2019
• Sales Associate: I worked in the designer women’s department building relationships and rapport with high end clientele. It was my responsibility to let my customers know when certain designer merchandise was coming in and when fashion shows and special events were taking place that might be of interest to them. Ciazcon: March 2014 - December 2016
• Customer Service Agent: I worked as a technical help and support agent taking calls, troubleshooting, diagnosing network issues and resolving a wide range of malfunctions.
Education:
The Travel Academy Eagan, Minnesota
January 2017 – April 2017
The travel academy specializes in preparing you for a career with the airlines, cruise lines, working as a travel agent, tour guide and the main focus working as a flight attendant.
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