Customer Service Representative

EDUCATION

Sparks High School Sparks, NV **/****

Certifications Reno, NV

Forklift

OSHA 10

CPR

PROFESSIONAL EXPERIENCE

Customer Service Representative 1/3/2024- Present

Bobby Pages Cleaners Reno, NV

Point of Contact with customers responsible for cashier and customer service responsible for the communication and determination of services as well as the resolution of questions/concerns presented by the client.

Preformed repairs and delivery of goods while adhering to quality and production standards.

Communicated with managers and team members to assess daily production and performance goals.

Maintenance Supervisor

LZ Management LLC Reno, NV 2/2015 – 8/2023

Provided interdisciplinary support to staff members and administration while working as a team to understand, evaluate and execute all demands related to logistics goals.

Provided support through three stages of operations, collaborating with team members to monitor employee performance, preventative maintenance and safety expectations.

Consulted with clients to assess needs and costs, maintaining communication throughout the assignment to provide quality assurance and customer satisfaction.

Traffic Control Supervisor

Sierra Nevada Construction Reno, NV 07/2006 - 10/2015

Consulted with company leaders, subcontractors, customers and city inspectors daily to determine interventions appropriate to the maintenance and improvement of operational goals.

Produced reports confirming compliance and specifications, maintaining communication with management to address all policy and procedure concerns when necessary.

Communicated with team members daily to review job site safety protocols across multiple work sites.

Facilitated road closure and traffic direction to improve roadway and construction safety and efficiency.

Shipping Lead 1/2005 – 01/2006

Urban Outfitters Reno, NV

Communicated with carrier representatives while providing bills of lading and booking requests to ensure efficiency in shipping and delivery of products.

Preformed duties including picking, packing and multiple tasks in the shipping department including inventory control, cycle counts and quality control.

Assessment and resolution of shipment concerns including damaged materials and product shortages though collaboration with shippers and customers.

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