General Manager Customer Service

Michael Atkinson

***************@*****.*** / 608-***-**** / Babcock Ranch, Florida 33982

PROFESSIONAL Self motivated professional successful in seizing viable opportunities for

SUMMARY expansion and innovation in business. Background in increasing profits,

Reducing costs and transforming customer service standards. Experienced in

Leading and supervising operational and sales teams.

SKILLS Business Development Contract Management

Business Planning Customer Relations

Financial Management Profit and Loss Analysis

Contract Negotiation Expertise Shipping/ Receiving Understanding

WORK HISTORY General Manager / FAK Trucking, LLC Madison, WI

Cultivated forward-thinking and performance-driven company culture to lead in industry innovations.

Preformed statistical analyses to gather data for operational and forecast company needs.

Founded and managed a transportation and warehousing business,

with double digit growth in the first six years.

Put together realistic budgets based upon costs and fees for

successfully operation of business.

Adhered to regulatory and policy changes and made necessary

adjustments to maintain overall success.

Established, optimized and enforced business policies to maintain

consistency across industry operations.

General Manager / MadCity Cartage / Madison, WI

Managed day to day operations for a regional LTL carrier.

Forecast for daily operational needs, including staffing, equipment

and load planning.

Ensured compliance with state and federal regulations including updates for

both drivers and equipment.

Carried out all sales and contract negotiations with both customers and carriers.

Terminal Manager / Midstates Express / Baraboo, WI

Managed operations at a delivery and breakbulk LTL terminal.

Complied daily reporting of labor and operational costs for the

corporate office along with other required reporting.

Able to increase terminal revenue by over 70% through account management

and lane analysis.

Various Positions / Overland Transportation / Indianapolis, IN

Sales – was able to increase revenue within the assigned areas.

Terminal Manager – daily operations of a major breakbulk and end of line terminal.

Line Haul Coordinator – managed the nightly movement of freight within the

company terminals.

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