Service Representative Customer
Resume:
Stephanie Collins
Atlanta, Georgia 30344
*******.**@*****.***
Objective To obtain a position that fully utilizes my skills and abilities obtained through academic and professional experiences which will allow me to make a measurable contribution to an institution or organization.
EDUCATION
PhD Educational Psychology
Walden University
St. Paul, Minnesota.
August 2023
Master of Arts Degree, Instructional Education
Central Michigan University
Atlanta, Georgia December 2005
Bachelor of Arts, Early Childhood Education
Clark Atlanta University
Atlanta, Georgia December 1999
Associates Degree, Child Development
Lawson State Community College
Birmingham, Alabama December 1996
PROFESSIONAL EXPERIENCE
2016- present Atlanta Public Schools
Atlanta, Ga.
SubstituteTeacher
•Works with counselors, teachers, parents and support staff to promote positive student behavior
•Works with students of all grade levels providing backup teaching services when teachers are unable to work
•Recognizes and correct behavioral issues with students according to Atlanta Public Schools policies and procedures •Creates and maintains a fair classroom culture allowing productive learning
2011-2016 B A Consultant Group
East Point, Georgia
Intake Assessor
•Reviewed information from clients to ensure their eligibility of services from the company
•Communicated with clients in person or over the telephone recording information electronically
•Verified information and process applications to either approve or deny
•Referred individuals to other agencies that would better help their condition if the B A Consultant Group could not help them
2012-2014 Atlanta Metropolitian College Atlanta, Georgia
Social Skills Instructor for 6th -12th grade students (summer only)
•Provided instruction and classroom management to Talent Search students
•Planned and implemented dynamic, engaging, an empowering two week courses for Talent Search Students
•Implemented problem solving behaviors in the management of personal affairs, teach financial literacy, communication, and practical skills for middle and high school students
•Tailored instruction to various student skill levels
•Worked collaboratively with other instructors to ensure courses are integrated
•Communicated student progress to administrative staff, students’ families as requested by the director
•Motivated students toward college and assist in building their self-esteem and sense of achievement
•Enforced all administration policies and rules governing Talent Search students
2010- 2014 Atlanta Technical College Atlanta, Georgia
Adjunct Professor (Interpersonal Relations and Psychology)
•Prepared and delivered lectures to technical school students on topics such as abnormal psychology, cognitive and developmental psychology, and work motivation
•Evaluated and graded students' class work, laboratory work, assignments, and papers using Banner web and Blackboard vista.
•Maintained student attendance records, grades, and other required records
Compiled, administered, and graded examinations
•Planned, evaluated, revised curricula materials, and methods of instruction.
•Kept abreast of developments in the field of psychology, by reading current literature, talking with colleagues, and participated in professional conferences
•Initiated, facilitated, and moderated classroom discussions
•Enforced all administration policies and rules governing students
•Observed and evaluated students' work to determine progress and make suggestions for improvement
•Taught online courses using Angel Learning platform
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