Customer Care and Services Representative
Resume:
Experience
Premium Sales And Services Diamond Desk
Delta Air Lines • Minneapolis, MN
Performed complete Reservations via Phone Contact for High Value Clients of Airfare with money, skymiles, and american express companion certificates with Point Of Sale using Credit Cards on file. Problem Resolution. Created new Skymiles Accounts and Serviced those accounts. Promoted the American Express Credit card, Transfered in house to Delta Vacations, Expedia for Hotel Accomodations and Car Rentals. Multitasking daily through several computer systems Axis, Omni Pro, Microsoft Excel, Word, Outlook, Power Point proficient, as needed.Excelled in my daily and monthly sales goals, $100k to $300k monthly to $1million to $3.5million a year. High Performer to say the least. Proficient, Dependable, Attention to Detail, Trustworthy, Resiliant, Ambitious, Knowledgeable, Able to Work Independantly, Problem Solver, Transparent.
Clerk Front Desk
DMV • Forest Lake, MN
03/2013 - 06/2013
Processed, via computer, Vehicle Tabs, Issued Vehicle Plates, Hunting and Fishing Licenses, Boat and Trailer Licenses Cleaning Lady of Homes and Businesses
Spic and Span Cleaning • Wyoming, MN
11/2010 - 03/2011
Cleaning Homes and Businesses from top to bottom based on clients needs. Lead Sales Representative
Soma/Chicos • Roseville, MN
04/2010 - 06/2010
Sales and Services. Lead the daily roles and supervise employees. Point of Sale. Process Returns. Close out Registers daily. Open Store Daily. Count Register Drawers and Run the Sales Tapes for the Day. Independent Carrier
ECM Distribution • Elk River, MN
07/2002 - 03/2003
Deliver Local Newspapers via My Vehicle.
Cashier
Cub Foods/Kowalskis • White Bear Lake, MN
06/1994 - 04/2002
Front End Cashier. Perform Transactions via Register using Cash, Check or Credit Card Point Of Sale. Layout Associate
Kmart • Forest Lake, MN
06/1993 - 05/1994
Performed Layout of End Caps with product displays. Dock work of Unpacking Product. Present for Sales Floor. Daily Team meetings of performance required for that day of pallets with product. Use of dollies daily, lifting, moving, climbing ladders.
Travel Consultant
Falcon Travel and Tours Inc. • Saint Paul, MN
09/1992 05/1993
Daria Vondrasek
*********@*****.***
Rush City, MN
09/1992 - 05/1993
Perform Travel Consulting and Sales of Airline Travel, Trains, Hotel Accomodations, Cruise Lines, Eurail Passes, Car Rentals, Passport, Visa, Consulate and Embassy Requirements. Point of Sale face to face and Phone contact, with Cash or Credit Card or Checks. Print Tickets and Performs Refunds. Sold Travelers Trip Insurance. Worldspan Computer System. Travel Consultant
CTN/Prestige Travel • Eagan, MN
09/1991 - 03/1992
Perform Sales and Services front end and via Phone, Airline Tickets, Amtrak and Eurail Train Tickets, Cruise Lines, Group Travel, Hotel Accomodations, Car Rental, Trip Insurance. Point of Sale and Refunds with Cash, Credit Cards and Checks. Sabre system and Worldspan proficient.
Travel Consultant
I.T.A./ International Travel Arrangers • Eagan, MN 02/1988 - 08/1991
Performed Sales and Services of Airline Tickets, Amtrak and Eurail Train Tickets, Group Travel, Bulk Ticketing for the Back Office Department of I.T.A., Hotel accomodations, Car Rentals, Cruise Lines. Performed Point of Sale and Refunds with Cash, Credit Card and Checks.
Travel Consultant
Money Mark Travel Centre • Saint Paul, MN
11/1987 - 01/1988
Performed Sales and Services of Airline Tickets, Amtrak and Eurail Train Tickets, Cruise Lines, Hotel Accomodations, Car Rentals, Trip Insurance, Passports, Visas, Consulate and Embassy information. Point of Sale using Cash, Credit Card, Checks.
Overnight Clean Team
US Swim and Fitness • Saint Paul, MN
09/1987 - 11/1987
Cleaning crew of entire Workout area, top to bottom from entry way to employee area. Pool and Sauna care. Casual Clerk
Post Office/Airmail Facility • Minneapolis-Saint Paul, MN 04/1987 - 09/1987
Sorted Mail off the Octopus.
Sales Assistant Secretary/Receptionist
Up North Plastics • Cottage Grove, MN
02/1987 - 04/1987
Performed Receptionist Duties, answering phones, transfering calls, light typing on a typewriter. Promoted to Data Entry. Promoted to Sales Secretary and Sales Calls. Promoted to Accounts Receivable. Customer Service Representative
Republic Express/Northwest Airlink Airlines • Tupelo, MS 09/1985 - 12/1986
Proccessed Sales and Services Front End at the Airport GTR Counter, with Cash, Crefit Card and Check Salex ofAirline Tickets Point of Sale and Refunds, Weighed luggage, Tagged Luggage, Processed Passengers Through Security, Walked Pasengers to the Aircraft, Seated and secured Passengers, Stowed luggage, Weather was printed and given to pilots, Acting Flight Attendants, Secured Doors for Crew, Removed Chock Blocks and Electrical plug in box from Aircraft for Take Off, Flagged Airplanes Out and In upon landing. Used Tug for luggage and called for fuel trucks to service the Aircraft. Prepared Pilots as needed with breaks and meals upon landing and preparation for next flight. Car Rental Agent
Budget Car Rental • Tupelo, MS
08/1986 - 11/1986
Assisted with Car Rentals, Returns, drove to Memphis to pick up cars. Collected Cash, Credit Cards and Checks for Point of Sales.
Shift Leader/Cashier
SUPERAMERICA • Saint Paul Park, MN
08/1983 - 08/1985
Cashier front end for sales of fuel, food, cigarettes and beer, Point of Sale with Cash, Check, Credit Cards, Goverment Credit Cards that we kept in house for State Patrol and Police Officers fuel purchases. Stocked shelves and Circulated Cooler items for sales. Sold backery and restockec bakery items. Cleaned Floors, carpets and bathrooms daily. Made coffee and refilled soda machines, cups, silverware and napkins. Promoted to Shift Leader, managed and trained employees. Cashed out tills Ran daily tapes of sales, performed drops, counted cash in drawers, making sure the register drawers were spot on for cash and did the nightly books for accounting. Ran deposits to the local bank daily. Skills
Computer skills, Communication skills, Customer service, Sales, Cash handling, Supervising experience, Analysis skills, Cashiering, Typing, Guest services, Front desk, Hospitality, Microsoft office, Microsoft word, Microsoft excel, Computer literacy, Writing skills
Education
Certified Travel Agents Course
CTC Travel Agents Course • Minneapolis-Saint Paul, MN 05/1991
Completed Four Courses of The CTC program. Passed with full required completion of Pars/Polaris/Sabre/Worldspan/Suntrac Computer Programs. Customer Service Ticketing Course
Aviation Training Inc. • Minneapolis, MN
07/1985
Completed Required Courses. Graduated. Offered a job in Tupelo Ms with Republic Airlines. Accepted and moved to Mississippi.
Major:Business Aviation, Minor:Music
Inver Hills Community College • Inver Grove Heights, MN 06/1985
General Classes taken, math, englishBusiness Aviation majorMusic minorCompleted 1 year of College Courses
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